Went here on Saturday night. Seemed busy but there's was definitely a lot available seating. We waited in the lobby area where it says "please wait to be seated" where we waited at least 10 minutes--nobody acknowledged us until my husband asked how long it'll be to get seated. Was answered with a confused "what?"

Finally got seated, we ordered pretty much immediately and got our water right away. We waited 50 minutes for our 1 appetizer and 70 minutes for the main course. If we had to have waited 5 more minutes we would have left. Not once did our waitress acknowledge the wait time or apologize--she didn't even say anything when she brought our appetizer. There were 2 older men sitting near us, one got his food after waiting awhile while the other man just sat there with no food until his friend was done his meal. The waitress said it was because someone had put in another order before him so his was pushed back?

Our waters were empty for the whole meal (I say that lightly, since we didn't have food for 90% of the time we were there), not once refilled. My husband was so turned off from the experience that he had to just take his food to go without eating anything.

They call it a family restaurant but there were no crayons or coloring sheets for the plenty of children that were there. Luckily my 4 year old daughter found entertainment in ripping up napkins and sorting the sweet n lows.

I joked that we should have put in a takeout order because we probably would have received that faster than our dine in order. I noticed a lot of reviews mentioned slow service and get responded with "sorry there were lots of take out orders" but if you can't keep up with your dining room orders maybe you should close part of the dining room off or hold off on takeout orders so people aren't waiting hours for their food.