Zapata Mexican Restaurant — Restaurant in Hendersonville

Not going back there. I've been a good tipper (20-25%), "trying" to get the wait staff to be nice to me and it's just not working, even after about 30+ attempts! It's not worth it anymore. I like the food but this is ridiculous. Everyone working there (except for Lewis) is just rude! You will never get a smile from their wait staff. I've been spending about $50 a month there, so this is $600 a year, Zapatas will lose from me. Lewis brought my chips and drink to my table. 15 minutes later, young guy, "my so-called waiter" walked up & said "what do you want?" I said, could I please have a refill on my drink and could you give me five more minutes with the menu? My waiter rolled his eyes at me. 15 minutes had passed, my waiter walked by me twice, never got me a refill on my drink, which was sitting empty out on the end of my table. I waved at my waiter, I'm ready to order now, he said "in a minute" & kept on walking. (He went to the bar and sat down, looking at his phone.) I finally flagged down Lewis for a drink refill. 15 minutes later, the waiter finally came back & took my order. Next time I saw him, 30 minutes later, he brought a plate of food out, sat it in front of me and walked away and never said a word to me. (30 minutes to get my order in and then another 30 minutes to get my food.) There were only three other people in the restaurant. My waiter never gave me my drink refill, he never came back to my table other than to set my plate of food down and walk away without saying a word to me AND he never brought me a ticket either! I guess it was the cook (I asked if he was a manager or owner & he said no) that cashed me out.) So when I left no tip this time, the cook (?) came out the front door & yelled, as I was already opening my car door... he said, "No tip? No tip no service." I walked up to him, back to the front door and explained nicely, why I did not leave a tip today, saying, I'm NOT tipping someone that refuses to refill my drink even once, nor did my waiter ever come back over to my table, he never asked if I needed anything else and he never brought me a ticket. That's not good service. I had to go ask someone else, to get me a refill on my drink. (I also watched a customer's 8/9yo kid get up & go refill his mom's drink from the fountain AND then go find the to-go boxes for their food. So obviously they weren't being waited on properly either.) I just read the reviews and I'm NOT the only person this has happened to. This waiter has been rude to me before. This isn't the first time. I'm tired of the staff's rudeness & non-attentiveness. They don't deserve a "tip" if they're not going to do their job. (God forbid one of them should actually smile at a customer!) I've been too nice for too long. I'm done. (Lewis is the ONLY nice waiter in that place & he waited on me for the 1st time last week.) Zapatas would probably refuse to serve me again, since I would not leave a tip today. Fine! (The front of their menu says NO TIP NO SERVICE. The menu also says they expect 15 to 30% tip from each customer.) . So I guess I'm done with Zapata's in Hendersonville NC. I'm 65 years old and they have the worst wait staff, that I've ever dealt with. I'm ticked...

We had eaten at Zapata’s many times and the food was always great. There was a female waitress that was not very friendly but the food was good and we overlooked her. But one day we took our grandchildren to eat and the waitress was extremely rude to our 12 year old granddaughter the entire time we were in the restaurant. I told one of the other workers and he ignored me and then I asked to see the manager and they told me he wasn’t there and the boy running the cash register ignored me when I let him know how rude the waitress was. My husband liked their food so we decided to try it again. As soon as we walked in it was obvious the workers recognized me and started to talk. After we were seated, the waiter came and asked if I had been there before and told them I wouldn’t be back. I politely said, yes, but my husband really likes your food and we wanted to give them another try. He walked away and we decided it would be best to leave. On the way out, the lady waitress that was so rude on our last visit, began to yell and tell us to get out. I let them know that I couldn’t believe how they were treating us and all the other staff and lady continued to tell us to get out . I was in shock! I’ve never been asked to leave a restaurant or store before and couldn’t believe what had just happened! I would definitely not recommend this place to anyone. Apparently the rude waitress owns the restaurant or is family with the owners. El Paso is a great place to go and they are always nice and provide quality service. I would suggest going to El Paso instead...

Me and my husband love going here for a quick lunch when I’m on my lunch break. The very first time we were there it was amazing so we decided to make this our occasional quick lunch spot when I’m working to far to go home. Downside is that they charge for every little thing. My husband ordered me an orange soda because they were out of sprite when I was running late. It was okay not a big deal. I finished my first drink and asked the waitress if I could switch to a dr. Pepper instead. She left and came back and told me In order to switch my drink I had to pay for another drink. 👀👀 (But it comes from the same fountain, and they take your cup to refill it) I’m not fancy or needy by any means and didn’t mind alittle orange in my Dr Pepper. But I wasn’t going to pay to switch my drink. Other than this the food is great. Service can be better, we still leave good tips but this definitely put a damper on one of our...