Taco Bell — Restaurant in Hercules

Negative 5 is the rating!!! Manager Francisco was incompetent of doing his job!!! I ordered through the online app which I was charged for the order. When I went to the drive through to pick up, they said the order hasn't gone through. They said to wait in the parking lot for about 5 minutes then come back. When I went back 17 minutes after I submitted the order, the order still hasn't shown up in their system. Again, I was charged for the order and received an email confirmation. Manager Francisco kept saying maybe I put it in for a later time or a different location. I told him multiple times I received an email confirmation for this location and the order was ready. He would not look at my phone to confirm what I was telling him. He kept insisting I must have ordered it for a different location and time. When I asked for his name, he would not give it to me. I told him the 1-800 number operator will ask me who I spoke to when I ask for a credit. He still refused and rudely said "There's nothing I can do for you, get out of the drive through." Luckily one of his subordinates had some intelligence to give up Francisco's name. And he apologized on behalf of Francisco. I told him it wasn't his fault. All Francisco had to do was give me his name. Francisco was ignorant, arrogant and rude in front of...

We live close to this location and visit it often. It is honestly a 50/50 chance of your order actually being 100% correct; we have driven back in the past to correct the order but will usually just deal. This time, we waited in the drive thru line for 10 minutes, not moving, behind 8 cars. We decide to park and order inside and still we waited 15min for our meal. The good thing about going inside, we could calmly double check the order. Make sure to save your receipt, they wont care unless you present the evidence. I was once asked to show what I received because he didn't believe me.

Few months has past since I posted this review, Google maps asked for an update...

They still hold a 50% chance of accuracy to what you order. I find random items that I do not order in my bags and lack ones I paid for. I have gotten into arguments with manager/ supervisors for checking my order before leaving. I assume your time at the window is monitored and they try to rush you along. Everyone who works here seems very unhappy and you hardly ever see the same people which shows they have a high turn over rate for employment. They close randomly, unannounced and always run low on items. Still a location we visit but I do have a feeling it will close at some point with all these...

Bathrooms leave more to be desired. Food was warm, soda machine was...iffy....ice was low, and syrup wasn't adjusted right on it...

On a 104 degree day today, my girlfriend and I didn't want to cook and instead opted for a nice air conditioned spot...which would have been better if we had went to another place, as the franchise owner likely is cutting costs by making their employees and customers sit in a restaurant with no A/C on, instead running the central cooling on fan mode...interior dining area was likely 85, meaning for sure the kitchen was broiling.

Nacho box we ordered had all the ingredients piled up on like seven chips in the center rather than actually on the chips....causing the toppings to stick to the box...perhaps an effect of the heat in the kitchen as the employees did not particularly look comfortable having to work in those conditions...

Clientele there is seemingly a mixture of upper/middle-class suburban, and low income residents from nearby areas. Nothing to report otherwise. Everyone seems to be there to just get food and not cause issue. BigLots and HomeDepot in the shopping center both draw a variety of social demographics being...