Chen's Chinese Restaurant — Restaurant in Hermiston

I'd highly recommend that you avoid this place. The staff is not helpful and doesn't take accountability for their own mistakes.

The restaurant intitially gave us the wrong order. As we were already home, we started to eat it. They called and said that they messed up and our original order is ready. Since we were already eating, they (Amy) said that we didn't need to bring it back . We went and picked up our original order and went home. After about 15 minutes they called back and said that we owe them more money and called us dishonest. We told them that we would take everything and they agree to give is a refund.

When we took the food back they wouldn't give us a refund and blamed us for the mistake. The Asian lady at the front counter was very rude. They just lost multiple long term customers and would discourage anyone from...

My mom ordered at the restaurant, waited 25 minutes inside to get the order, she failed to check if it was hot before leaving, as it has never been a problem before. When she arrived home some 3 minutes later and opened the box the food was cold. I called to speak to the owner, he stated they are not a buffet, and cook food upon ordering. If that was the case her food should have been still at least warm when she got home. He refused to remedy the situation but offered for me to order to pay for another meal. He said he wasn't giving me anything free. I just wanted to fix the problem. Needless to say we are NEVER coming here again. Customers beware. I give ZERO stars for rude customer service also the waitress answering the phone was extremely rude. Have to put one but...

We went in at 9:40 on a Saturday night thinking they closed at 10:30 because that’s what the website says. We walk in and we’re very rudely greeted by the waitress saying they close in 20 minutes, we let her know google says 10:30 or we wouldn’t even be there. I probably counted 5 loud scoffs across the restaurant from her and she kept complaining about wanting to go home. When she came to take our order we were never offered drinks and felt super rushed to order. Get our food which was very good btw. My friend asked for something to drink 5 minutes into eating, when she asked what he wanted and he said “water” she rolled her eyes, scoffed, and walked away. Definitely never eating in this...