Potbelly — Restaurant in Herndon

First time at a Potbelly's EVER. Was excited to see what all the hype was about. Came in on a Sunday around 2:30. Walked through the door and no one greeted me. Walked up to the counter and informed them that it was my first time, and I wanted to know how the process worked. The restaurant was empty at the time and the people behind the counter looked like they were prepping their areas. I got some teenage girls attention who already looked like she was in a mood. Tried to order a Sandwich and then she asked me what type of bread I wanted it on. I told her wheat. She walked into the back, and walked back out and said she forgot what bread I asked for and I told her wheat again. Then a new customer came in behind me and she started helping him. The manager came out and asked if I had been helped and I responded "I think" because I was not sure if she was helping me. Then I waited 7 minutes and still no order. The manager looked over at me and then asked the girl what I was waiting for and she responded by shrugging her shoulders and saying "I don't know". I walked out. What a...

I come here every now and then to get a milkshake. I like that they allow you to go straight to the front to order rather than waiting in the sandwich line.

Only giving 2 stars just based on customer service. I know milkshakes aren't everyone's favorite thing to make, but they always seem upset every time I go in to order one.

Last time, there was only 1 other person in line ordering food. He was upset about the milkshake order and asked someone else to make it. That person said they didn't know how to and asked someone else to make it, that person sighed and walked away until a 4th person finally came and make it begrudgingly.

They also didn't include the cookies and straw that come with the shake.

A little better customer service and my rating...

This is arguably Virginia’s greatest sandwich shop. I’ve had over a dozen visits to Potbelly in Herndon. One of my favorite sandwiches is the Mama’s Meatball and Pizza Metl. They provide the friendliest service. Mary is always cheery and quick. Another nice one is Lily, who always smiles. They are all very respectful. The “Potbelly Perks” are my only complaint because, the last two times I tried to use my BOGO code in an online order, the order failed! Why am I unable to use my earned rewards? Nobody at the establishment could explain why the order failed. There were no internet...