LA JATO RESTAURANT

I've been a loyal customer of this stablishment for a long time, but unfortunately the service now is terrible. I will say the restaurant is understaffed. My waiter, after taking our order and bringing our food, disappeared, I asked other two waiters for a spoon, wait about 8 minutes and nothing, then walk to the front desk and ask if I could get a spoon, and was told "I will bring it to your table" same as what the other two told me before. However, this time I finally got a spoon. I don't get why is so difficult to get a spoon inside a restaurant. But what really bother me is that when I wanted to get the check my waiter was again no where to be found, I tried calling other waiters, however I felt like of the other waiter was trying to avoid me, she went right pass by me without noticing I was calling her. Then, I was finally able to ask my waiter for the check, but again, about 10 mins. And nothing. Finally after 15 mins or so she comes and says the system is down or something and I can't get a copy. She showed me my bill on the paying machine. I ask if I could get a copy somehow to my phone or email, then She told me that she will try to get it to my phone or something. But told me to get a Picture of the screen. A family member mention the bad service and the waiter seemed confused as if she thought she provided excellent customer service. I paid and then she left. So now why will she tell me she will try to send it to my phone or email, but never asked me for my phone or email, like, are you saying this just so I be quiet? I hope customer service gets better, and I hope people just accept they did a poor job for any reason, rather than pretending they did a good job.