Subway — Restaurant in Hialeah

This Subway is absolutely unacceptable. Do yourselves a favor and go to Panera instead! I walked in on Saturday, April 19th and was helped by Juan. I ordered a pizza (as-is), Doritos, two chocolate chip cookies, and a medium fountain drink. As anyone familiar with Subway knows, the drink cup is given at the end of the order. When I went to the soda machine, the only available option was regular Coke. The Cherry Vanilla Coke I wanted—and most of the other options—were out of syrup.

I kindly let Juan know and asked to switch to a bottled drink. He rudely accused me of doing this before, which is completely false—this was the first and only time I’ve made such a request. He told me I should have checked the machine before paying. That responsibility falls on staff—not the customer.

To make matters worse, I found a fly in my sandwich and saw a roach crawling on the floor. I have pictures to prove it. The place was filthy and the service was disrespectful. Do yourself a favor and avoid this location, especially if Juan is the one...

The girl at the counter was very helpful, she didnt mind that I wanted my 2 foot long completely different on each side. The food tastes fresh and she wore gloves and a mask. The store was extremely clean , the only thing I dont like is the parking. It has none, unless it's in the back and I couldnt see it, I had to park at liquor store next door because I dodmt want to park in the homes to the right since the parking was assigned for the ppl who live there. If it wasnt for that it would receive a 5...

Came in only one employee was making orders with 4 customers waiting, I had to ask the employee if there was another employee that can help her move the line faster it is lunch time and people are in a hurry, do not understand why the employee did not call for the other employee and that the other employee didn't just come out to help, whatever she was doing in the back could have waited until the restaurant was empty...