Subway — Restaurant in Hialeah

Today I experienced a volatile display of what was supposed to be mere customer service. I have never experienced such atrocious behavior in any service based industry, as if the lack of proper sanitation and food prep at this location doesn't already make you churn. I went in to purchase a single cookie and bag of chips, I placed the money in the employees(EMELY) hand and in turn she flopped the change on the counter as I was holding my hand out to receive my change back. When i brought it to her attention that I would like the change placed back in my hand as I did her respectfully, she immediately rolled her eyes, and flung her hand in my face and walked away from the counter. The real issue in all this is when asked to speak to the Manager the employees stated there was no Manager available after waiting around she (YANORA) finally came from out of the kitchen and said to me "WHAT DOES IT MATTER?!!". Clearly both managers and employees have a lack of ethos and are poorly trained and uninformed on exceptional customer service. After speaking with the manager she displayed how emotionally impulsive and aggressive she can be when met with heightened customer service issues. There is also a language barrier that needs to be addressed at this location, having a predominantly Hispanic team in a neighborhood that primarily speaks English only is a problem. This location needs a tremendous amount of supervision in understanding the proper ways to interact with customers as well as sanitation....

Today is May 29th 2024 it is 5:15 and I put the date and the time because I did not even get the name of that staff and I'm hoping the owner sees this, I owned public businesses before and I'm a people person but this thing they have working in there, tall white big girl should not be dealing with public extremely rude extremely unprofessional had a grudge like there ain't no tomorrow charge me a rap at full price and then serve me half of the meat and I told her I'd buy this daily and she said she doesn't care it is what it is,, lm a customer a daily customer at the same subway and this is my first time seeing her, I guess the owner made a mistake in putting in this stuff , I would never come again. One thing is you could explain to the customer the situation but not fight with the customer like you own all Subways companies and I'm sure of what I'm saying because I have this 45 combo daily at every single Subway and I'm only having this...

My mother ordered three sandwiches for our family and politely asked the employee, Genessy, if she could label them. Despite markers being available, she refused with an attitude saying "we don't do that here" (although every Subway we’ve been to does). When we got home, two sandwiches were missing avocado and the chicken sandwich had less than half the meat, even though double meat was paid for. I drove my mother back to get it corrected. Thankfully, Mabel was polite and quickly fixed the issue. However, the poor service and careless preparation from the first employee were very disappointing. Something as simple as writing T/S/C for turkey/steak/chicken shouldn’t be too much to ask for. If you can’t even do something so trivial and mishandle the order on top of that, won’t...