Dunkin — Restaurant in Hickory

Used to love this place before they hired new employees. I used to come here every morning before work for the past 3 years and was always greeted politely. Needless to say, these new workers are doing a terrible job. They messed up my drink twice and gave me an attitude when I call them out. I worked in the food industry myself for over a decade and I understand things happen. However, the employee clearly repeated the order back to me but still ended up making it wrong.. twice..? Honestly I can forgive about the drink situation, it happens to all food services. What I am so disgusted and disappointed about is how rude these new employees are. At least, apologize. Even a 4 year old child knows this. Will never be coming back. There's other DD in Hickory area that is worth driving to, and provides way better service than these...

Manager Adam is exceptional at his job and customer service and always takes could have me in a timely fashion and makes sure the food /order is perfect every time . And my children love seeing him bc he is such a friendly person and he makes sure they get the best looking donuts ever is what my 4 year old wanted to say as well Saturday April 19 around 530 great service will always come back Adam takes care of his customers very well . Store looked amazing and order was completed very fast...

We ordered a coffee and a kids hot chocolate with the instructions to not be overly hot. My child's drink was so hot it burned his mouth. The coffee I received was luke warm, watered down with so much cream, it had no taste of coffee. I asked for another with less cream and that coffee was SO hot I had to spit it out after it burned my mouth. Our donuts were not fresh tasting. Very disappointed in the quality. There are much better choices on the...