Krispy Kreme — Restaurant in High Point

So I called this location ahead of time to ask when the hot light would come on for the doughnuts, she said in 20 minutes which was perfect since it was 20 minutes away. Got there and no light was on at 6:35pm, the lady taking my order named Tamia was very rude to me and my brother and told us that the hot light would come on after 7pm. I placed my order at 6:43 and went to pay for it got my doughnuts. 6:46pm I’m leaving the parking lot and the hot sign comes on, when I asked her at the window she said no but right after I left they turned it on. I was extremely disappointed with the worker and the management at this location. I really hated the fact we were told the light is going to be on and get there it’s not. If you say it’s going to be on in 20 mins then make sure it’s on for customers in 20 mins. If I could rate this location 0 stars I honestly would! Worst experience I’ve ever went through at this location, every other Krispy Kreme location in the triad are always honest and never rude to their customers. I ask you to please check your workers and make sure they don’t have a attitude with us (customers)! I hope my issue is resolved soon because the service I got today was...

THIS IS THE WORST PLACE I'VE EVER BEEN! WE ORDERED AND PAID FOR DOUGHNUTS THIS MORNING AS SOON AS THE STORE OPENED AT 6 A.M. WHEN MY SONS GOT THERE THEY WERE INFORMED THEY WERE OUT. IT TAKES 2 HRS FROM WHERE WE LIVE TO GET THERE AND BACK! WHICH IS ANOTHER REASON WE PRE-ORDERED AND PREPAID AND SET A TIME WE WOULD BE THERE( AT 11 a.m) TO PICK THEM UP.AND WE GOT THERE AT 10:50. SO AFTER THEY CALLED TO LET ME KNOW THAT I CALLED UP THERE. I ASKED TO SPEAK TO THE MANAGER AND SHE LIED AND WHEN I ASKED HER HOW WOULD SHE LIKE TO BE DONE THAT WAY SHE SAT THE PHONE DOWN AND WALKED AWAY! I CALLED BACK 3 MORE TIMES AND SHE HUNG UP BEFORE EVEN TALKING TO ME. I HAVE BEEN IN THE FOOD INDUSTRY FOR OVER 30 YRS AND NEVER HAVE I HANDLED A PROBLEM THAT WAY! WHEN YOU CALL TO ORDER FOOD AND PREPAY WE DONT GIVE YOUR FOOD TO SOMEONE ELSE JUST BC WE RAN OUT. WHEN I ASKED HER THAT IS WHEN SHE PUT THE PHONE DOWN. I WILL BE TELLING ALL MY CUSTOMERS, MY FAMILY, FRIENDS AND POSTING ON FACEBOOK TO NEVER GO THERE AGAIN. I WILL BE POSTING EVERY DAY TIL THEY MAKE IT RT. I AM VERY UPSET AT THE WAY WE WERE TREATED!! I SUGGEST THE OWNER OF THAT STORE PAY ATTENTION TO HOW THEIR CUSTOMERS ARE...

Two issues:

Ordered online. When arriving at the store, $9 worth of items already ordered and paid for were unavailable. I asked for a refund and was told they cannot refund online orders and the store manager would need to do that. Because I was blocking the drive thru I needed to leave but there was no way to provide me proof only a partial order was received! This is unacceptable. A customer should be able to receive an immediate refund if the items prepaid for are unavailable. As of now, the online charge is still for the full amount and the manager has not contacted me for a refund.

If you order and specify it's a special occasion, their version of writing "happy birthday " is to print out the mobile web ticket and tape to the box now. You use to pay $1 for a specialty box and hand written message, but now this is just a lazy way of not providing customer service.

KK, you lost a customer and stole $9 from me. This is one reason why this particular brand is tanking.

Customers, be warned. If you like tossing $ away, you would get more satisfaction tearing it up that driving to a store that doesn't have your items and won't...