JH Adams Inn | Trademark Collection by Wyndham — Hotel in High Point

This is the most unprofessional place I have ever experienced concerning booking a venue. First, the venue coordinater double booked our wedding suite with another couple therefore we had to push our date back by almost a month. She didn't discover this problem until 2 months after we booked the venue and could not be refunded. Then, the venue manager called the day before our tasting and said that the venue coordinater that we were working with was fired and she had never placed the order for our menu we were having at the tasting. I had given her the information and we scheduled the date all months In advance. Shortly after, I scheduled a photo shoot with my photographer and booked the honeymoon suite at the Inn as our set. I paid for my hair, nails and makeup to be done and the venue called me 2 hours before the shoot that could not be rescheduled for months (our photographer was very busy) to let me know that the a.c. was out in the room I booked and it was over 80 degrees outside. I was sweating the entire $500 shoot. A new event coordinater was hired who put us through equal amounts of stress. We went through a timeline that was completely off by over an hour on the day of our wedding thanks to their staff serving the food. The process took us 1 hour or more off schedule which we had planned with the event coordinater. Our photographer had to leave and we didn't get photos of my husband and I cutting our cake, or the garter and bouquet tosses. We had to do our exit in the middle of our reception just so our photographer could capture that before she had to leave. After the wedding the venue coordinater contacted me with a balance that she had to revise not once or twice but three times when I noticed inaccurate expenses (which by the way I had to calculate on my own because she has yet to send me a detailed account of where the over 10,000 that I paid them went to) now she is emailing me requesting this balance and has yet to respond to my emails or answer my requests. This nightmare literally will not end. I have never in my life experienced something so stressful and concerning what was supposed to be the happiest day of my life! I will never forget what I lost because of the unprofessionalism and inconsistency...

While this would have been a nice stay there are a couple of things to note when staying at this location. PLEASE READ.

TLDR: Request a room FAR AWAY from the elevator, stairwell, and main street, on the first or second floor. You WILL NOT get a good sleep otherwise. All of the door latches are very loud because the doors to the rooms are not insulated from sound at all. Also on weekends this problem is compounded with more foot/car traffic.

First the good: The service was great! Please thank the new girl at the front desk. She was excellent! Complimentary drinks and breakfast was excellent as well! The tub with the whirlpool jets is an added bonus too. The room was a great size and very clean. This would be a great location for wedding parties, ect.

The Mediocre: The beds and pillows are standard, nothing special. We brought our own pillows and would do so again. The bedding was clean, though. Additionally, we are hot sleepers and usually keep the temperature around 67 at night. The temperature will not go below 70. Especially on the third floor.

The Bad: Please read this (management and perspective customers) as we had no idea before placing our reservation.

First the doors all slam shut and the sounds echoes into the rooms and the stairwell. We stayed in a room right by the stairwell and because the elevator was not working everyone had to use the steps and so the only period of silence we got was from 2am-6am. We tried to use a white noise speaker we brought but the door slams all echoed into the halls.

Second, the room we had was also right next to the main street and we could hear every loud engine that passed by since the walls are very thin and echoes any sound.

For management: Please solve the doors slamming shut. I would suggest better doors that are more insulated with latches that are not so loud! Earplugs are a band aid, not a solution. You have a real gem here, treat it like one! If this is solved I will gladly update my review...

Calling all Brides and Grooms!! If you're looking for a wedding venue look no further. We booked the JH Adams Inn for our October wedding and I couldn't be more pleased with how everything turned out! Amanda and Derek were amazing and so accommodating, making sure everything was taken care of from start to finish. They put us at ease and were constantly making sure me and my now-husband had everything we needed and that everything was how we wanted it. I am a very detailed oriented, type-A person so trust me when I say they were amazing. The in-house restaurant Christina Grey's was amazing and very accommodating to members of our wedding party that were vegan. We heard nothing but great things from our guests about how bomb the food was :) The rooms were very clean and well taken care of. My mother-in-law rented their Elizabeth house next door and was over the moon with how clean it was and how convenient it was to the venue. We even used the bottom floor of the house for our rehearsal dinner and it was lovely! The place is beautiful, the staff really care and do everything in their power to make your event wonderful, the rooms are great and super clean, and we cannot sing their praises enough! Whether you are throwing a 100 person wedding, or just staying the weekend, we recommend the JH Adams Inn. Thank you again for...