Frisch's Big Boy — Restaurant in Highland Heights

All 1 star as they've closed 😞 / updated to 5 stars due to location confusion (Alexandria location is still open)

Update and this is going to be unusual...to the reply from Frisch's... The ones in my market have closed. Your management closed them all down. / For those wondering about the Alexandria location... Please visit & enjoy your location. Keep them open!!

Back to Frisch's management... The review for the Alexandria location is technically incorrect as I've never been there, well... not for at least 2 decades or longer. It was only used as a point of contact to get me back to US 27 to avoid crossing the Brent Spence Bridge, and it asked for my review so I have an honest one based on the overall same management team lol

Since I have your attention, can you please ask them to reopen at least the most recent closure that's not in Louisville? For safety reasons, I don't want to list my actual location. We are getting a new shopping center across from where my location is. It's going to hopefully be a boost to the area. There are other restaurants coming in but not like you all. These shoppers will be bottlenecked in that area so it's possible sales would be better for you all now as that area continues to develop. You all served a specific niche and the new First Watch is overpriced.... way overpriced!!

I understand that COVID has screwed a number of businesses over and unfortunately you all came to review during a rough patch. I really hate that. I truly wish you could reconsider opening. Your building is still intact and in a great location. Water/sewage work has recently been done so that's a bonus, right? (I'm trying!!). My current city/county residents would love to have it reopened. Please!!!! 😊

P.s. there was a lady that worked for you all that was so kind to our local hotel kitty (and the staff too!) I want to give a shout-out to her. I cannot remember her name though. The kitty was Momo. If she's still with you, please tell her I adopted her and she lived a great life while with me but she sadly passed of cancer almost 1.5 hrs ago. She became an indoor kitty and never looked back. She loved being indoors, having fluffy blankets to cuddle in, and being loved on. You never would have guessed that as an outdoor kitty not fond of people. To your employee, thank you for being...

I live right down the street from this restaurant and frequently go there for dinner normally I get take out or go through the drive-thru just because home is so close I rather eat there. Sometimes since it is so close we have ate there a couple times a week usually on a regular basis. When I order a order for 3 people every single time and every single time we get the same meal. It is to the point to where the employees and manager is already aware of what we are going to order and in spite of that somehow they still continuously get the order's wrong. Not only that but I just realized that probably over 30 times or more they did not give us soft drinks with our orders. We always order combo meals and pay for the drink butt sense home is so close and we have drinks there I guess we really just never paid attention until we went inside to eat and order the same thing. Only this time when we received our food which was right I might add they gave us drinks. They work there they know drinks go with the combo meals as to why they Dayton a drinks to our meals is beyond me. However just recently after I had to call corporate office because the manager tall guy with glasses was literally in front of all of the customers inside eating walking around yelling and cussing you name it. I did not get ahold of anybody but left a very detailed unhappy message at corporate. This message was anonymous but just a couple weeks ago I had noticed there was a new manager and this gentleman goes above and beyond to make sure everything is correct. He actually ran after me out into the parking lot just because he forgot to give me grape jelly and napkins and forks with their breakfast platters. Seeing that type of hospitality after witnessing Frankenstein and his way of running things is like a breath of fresh air. I would have read it 5 stars but this has just changed so hopefully the good customer...

We just left this restaurant. It was literally the worst service we've ever had. It took 10 minutes for the server to come to our table. When she came she said what do you want to drink with an attitude from the start. So we ordered drinks, 3 breakfast bars, and one regular meal. Fast forward 10 minutes and she finally comes back with our drinks and silverware. Sets them down and walks away. I can't explain her rude demeanor in typing. 15 minutes later she walked out with my sons Cole slaw and sets it on 2 different tables before bringing it to him. As we were finishing up eating 30 minutes after placing our order my son still hadn't received his burger and fries and no dirty plates had been removed from our table to my husband went to look for the manager. Then all of a sudden my sons food appeared. The server asked why we weren't happy so she got really nasty denying putting the coke slaw on different tables to which the other table said was a lie. She then says don't worry, I'm sure the manager will take care of you. Like we didn't want to pay our bill. No we wanted a decent server. Our table was never cleared, check never came. Worst service ever! Then we went to the desk where the manager said I've taken care of your check. It seemed like they just wanted us out instead of dealing with her rudeness. I would have paid. I wanted her to be dealt with. It was...