The food was great, the dessert was great and the service great until this happened. On Saturday evening I had dinner with my fiance and her family of 2 more adults The waiter Chris Q was very nice and provided great service. So my fiance's sister wanted to give the waiter Chris Q a $25 tip from her own credit card. My bill was $135, I Bobby Glover asked the waiter Chris Q if he could deduct $25 tip from her credit card and he said yes. The waiter Chris Q brings back to me back my receipt for $135 and I Bobby Glover asked the waiter Chris Q if he could deduct $25 tip from my fiance's sister's credit card who was also having dinner with us to give him an $25 tip and he said yes and that he would have to redo the bill in order to get the $25 from my fiance's sister's credit card.

While the waiter Chris Q was at the cash register and from what I can see, looks like he was talking to his manager to assist him on processing the $25 tip from my fiance's sister's credit card. The waiter Chris Q comes back to our table and informs me that he had to process my bankcard twice in order to get order to get the $25 tip we wanted to give him, but there is going to be 2 pending transaction on my account. Now at this moment I was confused and I said huh? The waiter Chris Q asked if I would like for his manager to explain the reason for the 2 pending transaction of $135. The manager comes over and smiles and says hi and stated that there are going to be 2 pending transactions on my bankcard and I asked him why is that. The manager stated that the transactions is not actually authorized and it will stay pending for 2 days. While the manager Jim Lederer was explaining to me the authorizing and pending process. I Bobby Glover I received 3 bank (Alerts) from my bankcard on my cell phone. So I interrupted the manager Jim Lederer while he was he was explaining how the authorization and process. I Bobby Glover informed the manager Jim Lederer that they made 3 transactions on my bankcard $135, $135 and $110.92 in i just received on my cell phone. Then the manager Jim Lederer says oh! And says let me check something. So, he goes back to the cash register and looks at something and he has a look on his face like ( oops how am I going to explain this to them).

The manager Jim Ledger comes back to me and states the authorization and pending process again and ensured me the extra $270 transaction the waiter Chris Q and manager Jim Ledger processed on my bankcard will get back into my bank account in 2 days. They where unable reverse the transactions they made, so that's why processed 3 times.

I Bobby Glover informed the manager Jim Lederer that they should have closed/cancelled the transaction on the register first and process $1 credit on my bankcard and run the remaining $24 credit on my fiance's sister's credit card for the waiter's tip in which would have avoided duplicating multiple transactions on my bankcard. The manager Jim Ledger nodes his head and says that is true.

I explained to the manager Jim Lederer that its not the matter of when it was going back to my bank account. Its about the inconvenience of the matter. The manager Jim Lederer nodes his head in agreement and offers to give me his business card and I said yes I will take your business card.

And what i found odd, from all the restraunts managers and general managers I have met during my current career at the Marriott hotel downtown Chicago. Not once did the manager Jim Lederer apologize for the inconvenience, he just nodded his head to say (like let them vent their concerns and they will go away). This is the impression I received at that moment.

I know that no one is perfect in life. But, it is OK to admit that you made an mistake. Your customers will feel more valued than just a number for $$$$.

Have a great day,