Braum's Ice Cream & Dairy Store — Restaurant in Hillsboro

It's a sad day. I took my kids to braums in Hillsboro tx, their orders were fine mine was not. I ordered a banana split with rocky road instead of plain chocolate. Now, I'm the type to always check my order just Incase and I clearly did not receive what I asked for. I took the split back inside and explained what I ordered, the manager turned to the drive through attendant and asked if she had used rocky road to which she swore up and down she did. He looked at me and said I needed to go back out to get my wife's order if I wanted a replacement. Though more annoyed because now I was being treated as if I were lying I complied. When he checked hers he he chunked min in the trash and turned an had a girl make a replacement. I watched as the raw fruit of the banana slipped around in her BARE hands in disgust. When she completed the order and brought it to me I informed them I would like it remade again because SHE WASNT WEARING GLOVES, he then proceeded to argue food safety with me stating that they don't have to wear gloves when handling ice cream, which is true for the ice cream because one doesn't come into direct contact, but it wasn't the ice cream I had issue with, it was the raw fruit of the banana handle by bare hands that were just working in the hot foods part of the kitchen and we're never washed. I also pointed out that all other workers in the cold section wearing gloves. I cited my background in food service as waiter, and kitchen staff and my experience as a grocery store manager, Im pretty sure I know food safety considering I had to take annual tests for years. The manager then continued to argue in front of his staff and the customers, he would cut me off, talk over me and be generally condescending he kept stating that I couldn't have it remade and that he would just give me a refund and I could go to dairy queen. I wanted to but dairy queen is just not the same. Not everyone is made for customer service and he definitely isn't. Luckily for me a very polite redhead took it upon herself to remake my order. Why on earth a person would be so petty over $1.50 worth of ice cream is beyond me. He was clearly more interested in being right than doing the...

Food was decent as was the desert. My issue came when the girl who was making the ice cream orders cashed out the customer before me, with her vinyl gloves on, handling money, then walked over to take my order. In addition she had a young man helping her whom was wearing gloves and walking around with a dirty rag cleaning things. He set the rag down and came over to help make food. I told them both they needed to change their gloves before they touched anything and explained to them how cross-contamination causes illness. They seemed to understand and said they didn't know this blah blah blah. Well 10 minutes later as I'm finishing up my dessert with my husband I look over and that girl is at the main register checking somebody out of the grocery area with gloves on, again and then walks over to the food area and starts making food with those same gloves on, again. What was so funny is they had a good inspection award or some garbage up on the counter, that's comical. I've been in the medical field a long time and taught Sanitation not to mention have sat through recurrent training on it more times than I can remember. I think I will skip this place in the future since management apparently doesn't know how to train their staff on food handling safety. I was so frustrated I wasn't even going to bother talking to the management because they clearly didn't care because they were watching all of this happen. I just wanted to leave at that point. Hopefully someone higher up sees this review and cares enough about not making their customers sick and does some remedial training for...

personally, i am never going to step foot in this place again. not bcuz of the ice cream, it's perfectly fine but the night manager is a perfect example of how NOT to run a service oriented business. not being locals, my friend and i always stop when passing thru Hillsboro for Braums ice cream and she ALWAYS gets the same thing 2 scoops on a waffle sugar cone, every single time for 20 years. so this particular night we had to jump thru some hoops to make it there b4 they closed but we made it with plenty of time to spare. so i placed my order with no prob but when she placed hers - the cashier looked confused and turned to the night manager for his input to which he said "ABSOLUTELY NOT" then quite rudely "you cannot have a waffle cone with anything except yogurt" which is ridiculous and must importantly, untrue. if any one of her prior visits were any indication, that is. i turned and said "charge for the yogurt, don't use yogurt, charge for the ice cream and put it on the cone and give it to her. i will pay for it." the wicked little man refused! to which we scratched our heads, laughed then just left. i could NOT BELIEVE they treated us that way. no offer to compromise or to help make her happy in any way whatsoever. just no. and i won't bore u with details but we jumped thru LOTS of hoops to get there. but that's the end of that. no more Braums in Hillsboro for us. i refuse to give my money to any establishment that doesn't have any more appreciation for customer loyalty than that. ick. the NERVE! that's all ... just had to tell the world. thanks...