Scooter's Coffee — Restaurant in Hillview

UPDATE January 28, 2023: Much better experience this time. Didn’t have to repeat myself. Got the total at the time I ordered. Didn’t have to wait long. Received what I ordered including a receipt. Drinks were HOT.

By the way I drank all that ground coffee that I purchased 6 weeks ago. It was REALLY good!!

ORIGINAL POST December 2022: Scooter's Management

I was very much looking forward to this new location at Custer and Parker opening, but I worry for its future. I sincerely hope that you can improve your operation at this location. My goal of visiting today was to buy a variety of ground coffee for a family member, and also patronize a new small business in the neighborhood. Let me tell you about my experience today.

Taking the order: had to repeat myself more times than there were items in my order; items finally confirmed, but total not given.

Window service: had to repeat details of my order AGAIN multiple times (why!!??); items delivered to me one-at-a-time instead of all at once in a single hand-off; got a bonus bag of ground coffee, because they ground the wrong kind (yes, even after confirming my order so many times). To their credit they realized it and fixed it -- thank you. I didn't get a receipt. I have no idea how they arrived at the total. Hopefully it's correct!

Drink order item: "hot" drink was NOT hot and therefore already lukewarm by the time it got home a couple MINUTES later. "Here's your lukewarm hot chocolate honey! Enjoy!"

Ground coffee order items: delivered in PASTRY bags, because they were out of proper bags, but not informed of this at the time of ordering. I was told about it at the window as they were handing me the coffee. "Hey thanks for the heads up!"

I strongly suggest that if someone asks for ground coffee, then you make it clear to them EXACTLY what is available at your store, because maybe they won't buy it, save their money, and avoid the regretful experience.

Was I wrong to think that the ground coffee you sell on your website (pre-packaged and sealed) would be available off the shelf at your physical location? I'm really shocked that you gave me coffee like this. The bags aren't even labeled. By the time I got home, I had already mixed up the bags and forgotten which one was which. Anyway, how can I give this as a Christmas gift?

The answer is I cannot. Instead, I've transferred all the coffee grounds to freezer bags to keep it fresh, and have done my best to label it. I will drink this myself. For the gift, which I still need, I'm going to Starbucks.

Speaking of Starbucks on the opposite corner, if you want to have a snowball's chance in hell of competing toe-to-toe them, then you better get your act together, and do it fast.

I'll give the crew an "A" for effort, and they were friendly. It would be great if they could also add competence, effective communication, accuracy, and speed of delivery to their attributes.

I don't enjoy leaving negative reviews for businesses, because having worked in customer service I do know how hard it is to please customers and pull off a 5-star experience. But this experience was truly poor from start to finish, so I feel compelled to be honest with you. It's the only way that you can improve and hopefully remain a thriving, profitable business in our neighborhood.

I will try again in a few weeks and see if things have improved. If they have, then I will gladly update this review and give you a higher, well-deserved rating.

Good luck, we're all...

Ordered a hot Americano with cream and sugar and a Pumpkin Spice Iced Latte. Customer service was not good as the staff was not trained on product and were not friendly. The cashier(Barista?) was not sure how many shots were in the Americano, nor what the size of drinks were.

Latte was fine (not very coffee flavor, lots of sweet)

Americano was literally room temperature, as in takes heat out of your hand while you hold it, and it was less than full, being half an inch from the rim, and had a ton of cream, or was milk based instead of water based(Americano is a water based drink). We came back around to get the drink remade, and they said I got what I ordered, so I said no, it needs to be hot. She reluctantly took it back and gave me another minutes later that was now maybe 100°(a far cry from the typical 175-185 my coffee shop serves).

You need staff training on all menu products as well as customer service relations. I was truly looking forward to tasting your hot coffee. I left very disappointed and honestly scared to drink the Luke warm drink as the staff seemed so upset that they had to remake my drink. Eek!

I'd...

Today was my son and I first time trying this place ok it’s 2:45pm I’m in the drive thru and of course the gentleman who took our order seems to be very nice but when we drove close to the drive thru window there was this sweet Asian girl who took my debit card to pay for our drinks. Tell me why over her shoulder I can the guy or girl I’m not sure if it was a girl or boy cause this person has long hair blonde hair tided up but had glasses on was spitting in the same sink they use to wash equipment there was a blender in that sink I can see cause I drive a suv which can see everything inside and plus there’s open windows you can see anyways. After seeing this it will be my first and last day there of course I’m sure everyone works there are sweet but not after seeing that action that happened. I guess I will go back to where I...