Frozen Paradise Bar and Grill LLC — Restaurant in Hinesville

Our group of five rolled into Frozen Paradise around 6 PM, and we were there to have a good time—food, drinks, the whole shebang. By the time we left at 10 PM, we’d dropped a solid $200–$300, trying to make the most of the night and really support the place. But things went south faster than you can say “Happy hour’s over.”

It started when security decided to give us all a full-body weapons check. Sure, safety is important, and I get it—better to be safe than sorry. But after they gave us the all-clear, the Amazon Security Guard decided I needed another check. Mind you, I’d been there for hours already, sipping my drinks, laughing with friends, living my best life. I even had a wristband from earlier, a token of my entry before the "security crackdown" went into full effect after 10 PM. But the Amazon Security Guard wasn’t buying it.

Things took an even darker turn when I tried to close out my tab. Suddenly, I was in a showdown with the owner and security, trying to explain that I had followed all the rules, spent a boatload of money, and was just trying to wrap up my evening. The owner—bless his heart—basically said the security guard’s word had more weight than mine, even though I was a paying customer who’d been there for hours. That’s right, folks, the security guard gets VIP status over the guy who kept the lights on for half the night.

So, I went back inside, ready to pay my tab, and wouldn’t you know it? This time, the Amazon Security Guard gave me a nonchalant wave and didn’t even bother with another pat-down. Like, “Oh, you’re still here? No more weapon-checking for you. Have a nice life.”

What really stung was the look on the faces of the people I was hanging out with. They saw how the situation flipped, and they were just as confused as I was. I felt like I was suddenly the bad guy in my own night out, despite following all the rules and spending a small fortune at the bar. Meanwhile, the establishment seemed more interested in maintaining the authority of the security guard than respecting me as a paying customer. It made me feel like all that loyalty and money spent didn’t even register.

At the end of the day, it was a major letdown. What started as a fun night out ended with a sour taste in my mouth and a question mark over whether I’d ever want to return. It felt disrespectful, especially since this is a place I was really trying to support. The whole thing left me wondering what happened to customer service and basic respect. Because if this is "maintaining standards," then I’m not sure I want to be part of them. The situation escalated when I tried to close my tab after a tense exchange between myself, the owner, and security. The owner stated that the security guard had more priority, even though I had been at the venue long before the guard arrived, paying for food and drinks, and following all rules. After this, I went back inside to make sure my tab was settled, and this time, the security guard simply waved me through without any pat-down or acknowledgment.

What frustrates me the most is that several people at the venue, who had been socializing with me, were confused by how the situation turned out. They saw how the establishment turned against me, making it look like I wasn’t listening to the owner, even though I had done nothing wrong. It felt like my loyalty as a paying customer was completely overlooked in favor of the security guard’s actions, despite the fact that I had been there long before he arrived.

Overall, it was a disappointing experience, especially after spending so much time and money trying to enjoy the atmosphere and support the business. It left a bad taste, and I’m unsure if I would return after how I was treated.

This is my family we're talking about, and I felt deeply disrespected by the entire situation. When I walked back in, the waiter, bartender, and even the owner acknowledged us, but the amazon security guard didn’t even make an effort to do another pat-down. All this talk about "maintaining standards"...

My office placed a large lunch order. Unfortunately one order was incorrect and two were missing all together. We placed a call to the establishment and advised that we would return. Upon arrival the owners had to first check the security cameras to verify. That initially rubbed us the wrong way but we didn't make a big deal about it. After waiting, they brought out the two missing orders and stated they will not be willing to make a new order for the incorrect order because it was a minute error. My co-worker was waiting with the impression that her order would be remade. At that point she was forced to eat cold food. We requested for the tip to be refunded due to our bad experience. The owner immediately responded with threats about placing a restraining order and proceeded cursing the office manager out. She refused to refund the tip. What started out as a great experience sadly turned into a nightmare. As a business there's give and take and a thing called customer service. What was the big issue with remaking an incorrect order to appease a customer? It was a large order and we overall enjoyed the food. We definitely planned on returning but will not patronize this business for their lack of professionalism.

Response: Regardless of the errors. You are missing the point! As a businesses owner there was no excuse for the reaction. What was the reason for threatening a restraining order and cursing out a $150 paying customer? What was that going to solve? We conducted ourselves professionally the entire time! When we requested for the tip to be removed it was in fact a problem for you. You immediately became hostile and threatened to file a restraining order. You then stated you were not going to refund the tip becuase you provided free drinks. We never asked you for free drinks. So clearly it was a problem for you. Up to this day you still have NOT refunded the tip! How come if it was not a problem? There was never an issue of paying for our food, all we requested was for the tip to be refunded. We order lunch every week for the entire office and have NEVER encountered this at all. Instead of being defensive like all of your responses, take the feedback to improve your business. We are past the chicken basket and the Buffalo sauce! It's about you threatening your customers! And you are correct, we are in the midst of a pandemic, that is why we chose to patronize a small business instead of ordering from a large chain. Your back and forth responses says...

My group of five arrived at Frozen Paradise around 6 PM and stayed until 10 PM. During that time, we spent between $200 and $300 on food and drinks, trying to have a good experience and enjoy the evening. Things took an unexpected turn, however, when security performed a body check for weapons. While I understand the need for safety, the situation became frustrating when, after completing the search, the security guard insisted on checking me again, even though I had been there for hours already, enjoying my time with friends. Earlier, we had received wristbands from the same guard while eating, indicating that we arrived before the more stringent security measures kicked in at 10 PM.

The situation escalated further when I tried to settle my tab after a tense exchange with the owner and security. The owner made it clear that the security guard had more authority, even though I had been at the venue well before the guard’s shift and had been following all the rules, including paying for my food and drinks. After this, I went back inside to make sure my tab was taken care of, and this time, the security guard simply waved me through, no pat-down, no acknowledgment.

What frustrated me the most was how other people at the venue, who had been socializing with me, were confused by what had happened. They saw how the establishment turned on me, making it seem like I was being disrespectful to the owner, when in fact, I had done nothing wrong. It felt like my loyalty as a paying customer was completely disregarded in favor of the security guard’s authority, despite the fact that I had been there long before he arrived.

This whole experience was disappointing, especially after spending so much money and time trying to enjoy the atmosphere and support the business. It left a bad taste in my mouth, and I'm not sure I’ll return after the way I was treated.

To make matters worse, this is my family we’re talking about, and I just felt so disrespected by how the entire situation was handled. The waiter, bartender, and even the owner all acknowledged us, but it felt like none of that mattered when the...