Papa Johns Pizza — Restaurant in Hockessin, Delaware

I want to give zero star for this store. may/ 13 /22 9pm. I ordered two pizza and soda. they delivered wrong house and no refund my money back that day. i called them one lady name suzy or Susie whatever.... she said that she is the manager of store and she will give me refund and NEXT TIME free pizza WHEN YOU call our STORE. haha.... two days later i check my card statement. they didn't refund my money back. so i called again. same lady answer the phone and she said " only i can give you free pizza …. WHAT ? what do you mean " FREE PIZZA" I paid money(NO REFUND) and you didn't deliver . what A Scam business ..... she handed over the phone to another lady that introduce herself store general manager name Daniel. (by the way, how many manager do you guys have?) she was worst . she was very rude to me here is reason she has to apology to customer when this kind of happen (politely) 2.she cut it when customer complaint what is the problems she was only depend her employee's fault . she doesn't care valuable customer. 4.she threaten customer about refund money back like this.... " i don't give you money back if you raise your voice and call my employee liar...etc" i asked her full name . she said i wont tell you . it's personal information. WHAT? did i asked your phone number? you have to tell your name to customer when they ask if you are general manager of store she raised voice to customer and yelled to customer and hang up on customer WOW.....UNBELIVERERBLE PAPA JONES. EDUCATE YOUR EMPLOYEE

I paid and ordered pizza ..... people can mistake... they can deliver to wrong house.... after that their response was horrible.

i dont speak english very well. but i have to write down here something . she might be under estimate me because i dont speak english very well ... that was why she hang up on me so rudely.... NO MORE PAPA JONES IN...

They didn’t get their delivery of green peppers, so they just made my 1-topping pizza without toppings and the Philly cheesesteak without any green peppers.

I got a call asking what ingredient i’d like instead on my specialty pizza since they were out of green peppers. What are you going to sub on a Philly cheesesteak though? I could’ve canceled the order but would have had to wait 2 days to use my rewards/ couldn’t just change the order, and I was told because they had already made the cheesesteak pizza with everything but the topping they were missing I wasn’t able to switch it to another specialty pizza. Excuse me? So you can’t make my order, but you started making it anyway?

Seriously though, I worked in food service for years, GO TO ACME and BUY GREEN PEPPERS. Maybe they’d have to close for a few minutes, but it’s literally within a minute walking distance.

I don’t know what’s going on at this location, but when I arrived up to pick up my order there was no to be seen. I called out several times for several minutes, even started to worry. Another customer also came in during this time. She was equally confused. After some more time a single worker came up from the back with a blank stare on his face. He handed me my order and I left. I didn’t realize until I got home that he had made me a cheese pizza instead of replacing the ingredient they were out of. The food tasted...

The worst customer service I ever experienced! I simply ordered one large pepperoni pizza. The store was quiet, only 2 orders up. After a long day of work, school and practice. It was late, my daughter was so hungry she snuck a piece on the way home. We unload the car and open the box…. No pepperoni at all! I called the store to and was told there is nothing they can do because they “remembered” putting pepperoni. They would not remake it or credit it. Since they couldn’t remember it or do anything I got back in the car and took the pizza back. I said maybe you could put the pepperoni I paid for on the pizza I paid for? The 2 employees were eager to prove me wrong bur in the end i watched them put 25 cents worth of pepperoni on the pizza i had paid for 1/2 hour earlier. No apology, no customer service. If you’re hoping for Papa John’s pizza DO NOT go to the Lantana...