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I was really disappointed. I have always loved this place since I lived here years ago and was excited to discover recently that it is still here. Well, today I went out of my way to come in and get some of their cookies. Yeah, not really what they are known for, but I really love them. I brought them up to the counter only to discover that their computer is down and they are writing down credit card info to enter later. I really was not comfortable with that. Fine. Not a big huge deal. I'll just get them another time when I can get here. The disappointment came when the kid at the desk walked over and gave my cookies away to some other customers who were sitting at a table near the window. Not saying they had to be given to me free at all, but if he was just going to give them away anyway?? I was kind of shocked. I won't be back anytime soon, if ever. I'm sure they won't miss me anyway. It's just really a bummer. Certainly not worth having gone out...
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Arrived yesterday 3:45 pm. No one at any 3 of the food counters; stood in front of the register over 5 mins before someone sitting several tables away came over asking if I was ready.
Requested tuna sandwich (on the menu), they don't make that anymore. Asked for Pallollo (sp?) panini, they were out of the meat. Found something they did have ingredients for (although they had to verify with worker who'd been hanging out back with the door open), who then prepared my sandwich.
Did not follow proper food handling protocol (although he did wear gloves, he did not have a hat or a hairnet on.)
Food was fine, although overpriced for what it was. Quite disappointed with the experience & likely will...
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The Panini is mostly bread, the top of mine was the consistency of a crouton. I asked if it came with chips, it comes with nothing, so I asked for Caesar salad, The cashier said they were out of pre made ones, she said she would ask the cook if he'll make one, apparently he didn't feel like it. It really wasn't that great. I threw half of it away and it cost me $18... I regretted getting this instead of the Over the Coals Barbecue right next to it like my husband did, his brisket nachos were delicious, ton of food...
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