Pizza D'Action — Restaurant in Holyoke

I have been ordering food from Pizza D.Action for quite a while now, and have tried to call them when I have something delicious that I enjoy and share that with them. I also call them when I have something that is not so great. Tonight it started with my ordering a salad and pizza, and asked for the tuna to be placed in a separate container. I was told by the person on the phone that it would be extra to use another container. I was not happy with the extra charge and told them to put it in the same container as the salad. A minute later I got a phone call from Josh the manager. He explained why the extra charge. I wanted to explain my outlook as a customer and he encouraged me by telling me to be upfront and honest as he could take the criticism. (Apparently he could not) In discussing a dish with shrimp included, I tried to explain that I ordered the item twice. The first time, it had a lot of shrimp in it, and the second time, it had six shrimp. (I had received a ten dollar credit from the owner Scott for a meal that was not very good, so I ordered the shrimp creole dish again that I really enjoyed, but unfortunately, it had a lot less shrimp in the ten dollar meal than the first meal I ordered and paid over eighteen dollars for. Josh told me about their policies on amounts of food, down to the cream on the dish. He over took the conversation by lecturing me on this protocol. Josh told me about other women that had ordered from them for 4-5 nights a week and that they complained almost every time that they received their meal, and then Josh told them that maybe they should order elsewhere if they were not happy. I asked Josh, if he was telling me to do that and he directly said "no."

The conversation was not going well, as he was very defensive and kept talking over me, and accused me of lying about the shrimp in the dish, telling me that he is completely sure that there is only 6 shrimp in that dish at all times. My expectation of a manager would be someone who is an effective and professional person who understands how to work with the public and not be dismissive, rude, or to talk over the customer. Josh's behavior is that of a bigot and should not be working with the public.

When he said to me, it's too bad you did not call us about the shrimp when you got the dish. I tried to explain, but he kept interrupting me and when I told him that he was not letting me talk, he asked me if I wanted my pizza that I ordered, and before I could even answer him, he took it upon himself to cancel my order, telling them to take the pizza out of the oven. He then told me that I could not order from them again, because I was not happy with my dishes and should order elsewhere.

Since my interaction with Josh, I have read several reviews of Pizza d'Action, and the common complaint was that Josh treats customers (women very badly and also does not know how to manage and react to the public, as a manager.) Josh does not handle himself in a professional way and this has been identified by many reviews in which a customer has an issue with something, like a fly in a salad, dirty chairs and tables etc, etc. Josh is not management material and eventually will do damage to this business as if he has not done that already.

I asked to speak with the owner Scott and Josh told me that I could but it would do me no good. Josh said he has worked there for a long time and that he runs the place.????? I thought Scary.

I do not know what the business arrangement is at Pizza D'Action but if the owner Scott allows Josh to treat his female customers with disdain and disrespect, then it is a management issue and is bigotry at it's finest.

Do not go here, if you do not want to be treated badly or disrespectfully by Josh. He should not be in the customer service end of things if he cannot control...

Update 8/25/23: there are new, new owners. Just purchased over the past month and reopened this week. I’m willing to give them another chance. I’ll try to remember to update this again soon. (Review below was the previous owners)

————— (Original review in June 2023): Things have definitely changed with the new owners. The biggest issue is that today was the THIRD time in the past month that I called during the hours stated on their new menu. The menu says they open at 11:00 today. I called at 1:30 and no one answered. As I drove by to go to a different lunch place, I saw Pizza D’Action was closed. I want to support them but I can’t even get lunch.

Another issue is how much some of the prices have increased. I understand needing to make money to stay open, but $10.50 (used to be $6.25) for 6 mozzarella sticks that are not handmade? A quick glance through all the other pizza restaurant menus that have been delivered to my mailbox, and I see most charging $8.99 for 6 mozzarella sticks. Comparable pricing is important. I can see charging extra for some of the gluten free and vegan options as they cost more. But not pre-made mozzarella sticks.

Lastly, the website still shows old pricing, hours, and you can’t order online (like their new menu states).

I really want them to survive. And I want to continue to be a regular customer as I was before. But there are issues that need to be addressed. For the first month after reopening I gave them the benefit of the doubt with some of these issues. But it’s been long enough that this should have all been...

This {used to be} the only place I got our grinders. This is a new review post new ownership. I have changed it from four stars to 1!!! I would give zero if that was an option. Now, under new ownership, despite claiming they use same recipes the food is awful and they are almost never open! Despite them having hours listed on Google and elsewhere, saying they are open similar to the old hours, they are not open remotely those hours, in reality,anymore. We have ordered from them a couple times since they took over and unfortunately, The food was bad. like not good at all and took an hour and 40 minutes for delivery. I called three times since then, because my son still wanting some thing from there, and they have not answered the phone since. I’m not sure if other people have the same opinion as me, and hence, they are already shut down. This is because despite them having an answering machine they leave no message as to why they’re shut down. Doors are locked. Phone is off. You would think if they were on vacation they would say that I have no idea just an FYI! And if you used to love the tuna! Do not get it anymore if it unless you like ”light” tuna, with nothing in it, and...