I have been ordering food from Pizza D.Action for quite a while now, and have tried to call them when I have something delicious that I enjoy and share that with them. I also call them when I have something that is not so great. Tonight it started with my ordering a salad and pizza, and asked for the tuna to be placed in a separate container. I was told by the person on the phone that it would be extra to use another container. I was not happy with the extra charge and told them to put it in the same container as the salad. A minute later I got a phone call from Josh the manager. He explained why the extra charge. I wanted to explain my outlook as a customer and he encouraged me by telling me to be upfront and honest as he could take the criticism. (Apparently he could not) In discussing a dish with shrimp included, I tried to explain that I ordered the item twice. The first time, it had a lot of shrimp in it, and the second time, it had six shrimp. (I had received a ten dollar credit from the owner Scott for a meal that was not very good, so I ordered the shrimp creole dish again that I really enjoyed, but unfortunately, it had a lot less shrimp in the ten dollar meal than the first meal I ordered and paid over eighteen dollars for. Josh told me about their policies on amounts of food, down to the cream on the dish. He over took the conversation by lecturing me on this protocol. Josh told me about other women that had ordered from them for 4-5 nights a week and that they complained almost every time that they received their meal, and then Josh told them that maybe they should order elsewhere if they were not happy. I asked Josh, if he was telling me to do that and he directly said "no."

The conversation was not going well, as he was very defensive and kept talking over me, and accused me of lying about the shrimp in the dish, telling me that he is completely sure that there is only 6 shrimp in that dish at all times. My expectation of a manager would be someone who is an effective and professional person who understands how to work with the public and not be dismissive, rude, or to talk over the customer. Josh's behavior is that of a bigot and should not be working with the public.

When he said to me, it's too bad you did not call us about the shrimp when you got the dish. I tried to explain, but he kept interrupting me and when I told him that he was not letting me talk, he asked me if I wanted my pizza that I ordered, and before I could even answer him, he took it upon himself to cancel my order, telling them to take the pizza out of the oven. He then told me that I could not order from them again, because I was not happy with my dishes and should order elsewhere.

Since my interaction with Josh, I have read several reviews of Pizza d'Action, and the common complaint was that Josh treats customers (women very badly and also does not know how to manage and react to the public, as a manager.) Josh does not handle himself in a professional way and this has been identified by many reviews in which a customer has an issue with something, like a fly in a salad, dirty chairs and tables etc, etc. Josh is not management material and eventually will do damage to this business as if he has not done that already.

I asked to speak with the owner Scott and Josh told me that I could but it would do me no good. Josh said he has worked there for a long time and that he runs the place.????? I thought Scary.

I do not know what the business arrangement is at Pizza D'Action but if the owner Scott allows Josh to treat his female customers with disdain and disrespect, then it is a management issue and is bigotry at it's finest.

Do not go here, if you do not want to be treated badly or disrespectfully by Josh. He should not be in the customer service end of things if he cannot control his bigotry.