Jimmy John's — Restaurant in Homestead

Months ago we used to order from them and were really happy with the food and excellent customer service but started to notice that the sandwiches were getting lighter and lighter, with very little meat on the sandwiches. With the wonderful addition of Jersey Mikes to our area, we moved away from Jimmys for awhile. Fast forward to today. With the recent changes and new offerings, we decided to give Jimmys another chance. My delivery order arrived and when I opened up the sandwich…..sooo much lettuce, virtually no chicken at all and a sorry little piece of bacon. I called the store and was given the Manager Steve. He proceeded to tell me that the sandwich was made correctly and with the correct portion of all ingredients. He then told me to bring the sandwich to the store if I wanted another one made.

I am understanding of how chain restaurants operate when it comes to monitoring portion sizes and inventory so I do not fault the manager directly. What is so upsetting is that in these economic times, places like this are raising prices to insane highs while reducing the quality/ quantity of their food. And customers are told to bring a delivery order back to the store for review, because they no longer have delivery drivers. I will not be ordering from this store or chain...

I was a regular at this place until recently. They started making the orders backwards, wrong items (my wife is allergic to tomatoes, but they insisted that she asked for tomatoes). Today was the last straw. I asked (via phone) for a #9 unwich (wrapped in lettuce) and a #11 on a roll (cut in three). The “General Manager” took the order. When I got home, they had made the #9 on a roll cut in three, and the #11 as an unwich. It was bad enough that I had to drive all the way back to the shop, but the “General Manager” instead of owning up to his mistake, became argumentive about my order (saying what I got is what I ordered). It’s a shame that as good as the sandwiches are (when made as ordered) the staff is a bit dyslexic. I would even feel better if the GM had owned up to his mistake instead of arguing with me over something I’ve been ordering for a long long time. I wish I knew who the owner...

I hate having to leave a bad review it’s currently 46 mins after I received notification my order was out for delivery. I order from Jimmy Johns once a week, sometimes they are insanely fast sometimes there is a wait, but I have never had to wait this long for a sub especially when I live 5 mins down the street. What makes it worst is When you call the response is “they should be there by now”. Honestly the wait for 1 sub and 1 bag of chips is totally unacceptable especially coming from a loyal customer. The last thing anyone wants to do is wait almost an hour for a sub when their motto is...