Shanghai and Tokyo — Restaurant in Homestead

Well today I had a very bad experience with Shanghi. My order was delivered. When I got ready to fix everybody’s food. I noticed that the rice didn’t look like it was cooked right. The food was light yellow almost white and it tasted like water and looked like it was wet instead of stir fry. I called the store to tell them what happened and the young lady kept hanging up on me. Then she told me to bring the food back in . I explained to her that I didn’t have a car . I called back at least 3 times and she continued to hang up on me. I asked one of my neighbors to give me a ride there. The man that has the little salt and pepper hair offered to remake my order. The young lady came over after he went to have the food remade . She was very unprofessional, she told me not to come there to buy food again. I was in shock on how she handled the situation. I told her that I have been coming for years and I never had a problem .So I told the man to just give me my money back . They treated me so Bad . My food was only $39.64 . I have spent hundreds at their establishment and I was treated so, so bad because they didn’t fix my food right. To be honest they do not even deserve 1 star. That’s just...

Today was my first time visiting Shanghai and Tokyo Chinese Restaurant, and unfortunately, I left disappointed.

The woman at the front with the short bob hairstyle was not very pleasant—in fact, she came off as quite dismissive. The way my order was handled felt careless, almost personal.

That said, the food itself was surprisingly good. I ordered the special fried rice with chicken wings, and both were flavorful. The egg roll was especially delicious.

Still, the poor customer service really took away from the experience. I understand that working long hours can be stressful, but how you represent your business matters—especially when interacting with first-time customers.

I assume it’s a family-owned establishment, but there’s definitely room for improvement on the customer service front. Because of the way I was treated, I didn’t leave a tip. I simply wasn’t impressed by the hospitality.

That said, I might give it another try just for the food—it was easily top 5. But based on today’s experience, I can only...

I placed my order through grubhub at 5:17. It was confirmed through an email at 5:35. My order was supposed to be delivered at 6:30. I called the restaurant at 7 and they told me they were having technical difficulties and did I still want my food. They apologize but it wasn't sincere. They told me to give them 20 minutes to prepare my food. It arrived in 20 minutes. So therefore they had my food ready but not delivered. This is very sad because I order from them all the time and never went through this. Had I not called my food would still be sitting there. I'm very angry right now.

Update December 31st: just got my food and worst customer service ever. They knocked on the door once. I kept saying who is it but no one answered. I opened the door and my food was sitting on the ground. The delivery person left my food out in the opening on the FREAKING Ground. That was so disrespectful and I am going to report this to the head...