KFC — Restaurant in Homewood

On October 22 at 5:00pm I went thru drive thru and ordered bogo tue chicken special they said drive up and I waited 16 min and went inside and ask about my order and the manager said oh It hasn’t been dropped yet so I waited another 15 or 20 min and ask the male manager and he said the same thing so after being ther over 45 min I ask to cancel my order and be given a refund . So the male manager ask for my receipt and said they would give me a refund.. Since I was given no receipts ask the male manager his first name so I could reference back if my refund didn’t show up. He made a scene and said I’m not giving you my name so I ask another employee what the first name of the manager was and the male manager yelled out loud making a scene yelling to other employees don’t give her my name. That was the worst experience I have ever had in a fast food restaurant . It’s taken me this long to leave a review cause it upset me so bad. The male manager acted like he had no experience or training I can’t believe he said he was the manager. A child could do a better job. Please get better managers that are trained. My next step is to contact corporate office.And by the way he threatened to...

Terrible terrible terrible service. Started at the drive thru, I wanted a minute to decide on an order and was rushed and basically forced to take the order. Didn’t ask what sides or how I wanted the chicken. I guess I was just going to get it how they wanted it. Asked for them to repeat the order just to get attitude and spoken so fast I could barely understand. I get to the window and the manager (assuming from the checked button down) wasn’t wearing a mask and was completely rude. 3 employees are currently standing outside smoking cigarettes, so I’m assuming that’s why it’s taking so long for the food to be ready. I am a manager in the industry and always tip my drive thru people when they are polite. Especially with it being a pandemic. So rare these days for drive thrus to be a pleasant experience and I promise you won’t find it here! Popeyes down the road is way better 🙃 I’ll take both my money and tips...

Somebody is lying about the company still using Colonel Sander's recipe. Always out of menu items. Chicken dry, wait time is too long for a specialty "franchise" restaurant.

** Follow up 4/14/22--- Somebody should have reminded me of earlier review:-- Me: I need a quick bite before another doctor's appt. DT Employee; very pleasant, . . . A 3 piece tender combo ma'am is that correct? Me: Yes ma'am DTE: Oh ma'am I.am sorry but we don't have any fries. Me: May I have cole slaw? DTE: Yes ma'am, * repeated my order, asked me to drive right on around* Me: Tasting a bite of the biscuit, it felt HEAVY IN MY HAND, STRIKE1 Cole slaw inside box with hot tenders and biscuit ( food temp issue)STRIKE 2 Next was WHAT WAS SUPPOSE TO BE A CHICKEN TENDER, NO MA'AM!!! STRIKE 3 It had no taste, no seasoning in the batter like OLD ORIGINAL KFC . . .IT TASTED ARTIFICIAL, NOT VEGAN BUT F.A.K.E.!!! STAY AWAY FROM WHAT USE...