Firehouse Subs Homewood — Restaurant in Homewood

If I could give zero stars I would. I come to this location to pick up lunch all the time and it’s always great. However when I picked up a sandwich for my wife on the evening of July 4, this was the single worst experience I’ve had here. I’ve never seen employees so apathetic toward a job that’s paying them to be there. Ordered my wife’s sandwich on the app. Went to store to pick up the sandwich (arriving ten minutes after scheduled “ready” time allowing plenty of time to have my order ready). The door was locked despite the store being open and employees inside looking at me hoping I’d give up and go away. They then send a worker from a nearby business who was just hanging out in the locked up “open” restaurant to come and open the door to ask if I was DoorDash or online because “if not I couldn’t do it” (said the manager once I got inside despite the store still being open). I was granted entry due to my order being a mobile one, and then the team finally then began making my wife’s food. This was now 30 minutes post the order being placed. I feel confident had I not demanded entry to the “open” restaurant, not only would I have never gotten my already paid for order, but it would’ve never even been made. Some may say “it’s fast food, it’s not a big deal”. Well, if it’s a job you’re being paid to do, it should matter. If the job doesn’t matter to someone, they shouldn’t have said job. End of rant. Just utterly disappointed in a store I frequent and often tell people they should too. My new line will be “it’s great! ….during lunchtime..”

Edit to add: got home and my wife’s sandwich order was not even correct

Another edit since the owner seems to only want to respond to positive reviews. Don’t waste your time at this place. Zero care for customers. Zero accountability. If there were a way to tag the owner I would. I’m not the only negative review that happened before a positive one that, you guessed it, happened to get an owner response. Amazing that people these days would rather say forget you to a formerly loyal customer if it means they don’t have to answer for their...

My experience with this place the food was amazing delicious in every way but when I was picking up my bag to get my food and pay my chips in the bag the employee was my customer service was not great the employer left the comment while talking to his co-workers while looking at me I was wearing a mask my family is very easily sick leave I go out in public wearing a mask so no one can get me sick or if I do get sick I don't want to get anyone else sick and the person with the comment saying that do I not me but the employee have Ebola to his friend while looking at me is that why he's wearing a mask it did not make me feel wanted I will never come back the food was super fantastic and amazing but the employee maybe not want to come ever again and it hurts me because the place is a fantastic place has fantastic drinks and fantastic food but I just felt disappointed people should understand when you're wearing the uniform you you shouldn't say things that's going to make the company look bad having one bad egg and a bunch of eggs that are perfectly good and kind it just hurts the situation to never come back and this place is not that far from my employer so I would love to come often to eat lunch there but in the situation never again it just hurts me if you want a good sandwich but don't want to be treated with any respect for other people's health and safety go I'm not trying to be rude to this company it's a fantastic organization I respect them but if I just feel like I'm going to be treated like garbage I don't want to feel that...

I actually love Firehouse but I was very disappointed in this visit. I always order extra meat because I rather have more meat than bread. The fact I go pretty regularly I know how a sandwich with extra meat is supposed to feel. When I grabbed the bag I already knew they didn't put any extra meat on this sandwich. This sandwich felt so light and when I opened up the box it didn't even look like the sandwich that they even put on the menu. So needless to say I asked if they put extra meat on it and the sandwich maker goes through the spill about ounces and about whatever portion sizes she was giving me. The one thing I know is I've been coming to Firehouse a lot so I know what a proper amount of extra meat feels like. I proceeded to request my money back and I just went to Subway. At least at Subway I know when I get double meat they actually have a standard that they keep. I'll definitely go back to Firehouse but I won't be going to the one in...