The Coffee Bean & Tea Leaf Manoa — Restaurant in Honolulu

TERRIBLE SERVICE!!! I ordered a "hot americano" and they gave a "2x machiado", I ordered the largest size cup and they game me a smaller one. When I try to tell them they had the order wrong, someone else came, an asian looking guy who I believe was a supervisor, and he told me that the order was right, implying I was laying to him. I said: "no, that's not what I ordered". He insisted: "yes, that's what you ordered". Now, he was not the person who took the order, so he has no way to know what my order was. I insisted the order was wrong so he went to the office to look for the ticked. About 15 minutes later he came to my table, where I was waiting with nothing to drink and simply said: " we got you what you paid for, if you want a hot americano, you have to pay an extra $1.05" At this point I was very irritated. I have been a customer at this place for years now. I thought they could have, as a courtesy, simply gave me the drink I wanted, specially after I waited soo long, and the error was on their side. I am foreign and I do speak with an accent. I imagine the girl who took the order didn't undestand me and took a guess. She never said something like: "excuse me, I couldn't undestand what you said", she just gave me whatever she wanted. Finally I said: "it takes too long to get a coffee here" and I asked for a refund. This guy, whos name never told me, acted like making fun of me and while he was giving me a refund he had a give smile that he kept all the while. I felt very disrespected. This guy was truly making fun of me. If you don't care for my business at all, you'll never get it again. I'll get my coffee at Sturbucks from now on where, everytime I go, they call me by my name, and they know what my drink is. Your...

Every Sunday we go for our coffee to the Manoa location. Having read the last few 1 rated reviews I know who they are referring too. Upon entering we were snapped at by a barista who was not serving us. Can you not bring the dog in, Did you not see the sign, go read the sign. Other weekends this was not an issue and this barista was there. We had to leave the line and go outside and figure out what next to do. We felt like leaving but one of us decided to order. We ordered mango cold brew tea that tasted like water, the ham croissant wasn't heated even though I asked. When issues were brought up about tea, she said she didn't make it, it was made yesterday. Being a bar manager the energy this barista put out reflected the taste of both drinks, bitter and tasteless. I recommend her to work behind the scenes cause she will run customers away. We are reflecting on whether we will return. This person is clearly unhappy and is passive aggressive with customers. Where...

On 2/3/23 I was first in line and ordered 2 coffee of the day Costa Rica. )There was no one behind me either.) Cashier/barista asked if pour over was acceptable which was fine. As I waited by bar other customers came in and were being served ahead of me!? Saw 2 pourovers on counter and another barista with colorful headband came in an told my barista to make a whole pot instead of making the promised pour overs! When I complained, she told me she'd get it quickly and proceeded to give us coffee from the pot that had just starting the dripping process. Argh! The coffees tasted very weak because hairband barista took over and cancelled the promised pour over and started a new pot of coffee without waiting for whole pot to complete dripping before serving. I'm upset but due to her oppressive attitude when I called her out about pourovers I refrained from complaining further. There's coffee shop just across the way so maybe they will appreciate my business and...