Dunkin' — Restaurant in Hoover

I went in tonight (12/15) around 7pm and there was a young black girl and an old white woman working. i ordered my normal drink of a latte with non fat milk and when my friend said my order they started hysterically laughing. I at first thought something had happened in the store causing them to laugh but soon realized they were laughing at me. we pulled around to the window and she repeated my order and couldn’t even get it out without laughing and proceeded to ask me if i was allergic because why would anyone order a latte with non fat milk. when i told her i liked it she made a disgusted face and her other coworker came up and started laughing as well. i don’t get what was so funny and what the big deal was but i laughed it off with them just saying that’s how i ordered it but anyone else could’ve gotten very upset about what they were doing. i have videos of them hysterically laughing at me. no ones drink should ever be made fun of.will not be returning. as someone who works in a drive thru and in a food industry i would NEVER do that to a customer. get...

Personally, I don't eat a lot of donuts so when I get the urge to have one I always buy a dozen on my way to the gym, eat one and give the rest to the gym staff to devour lol.....not sure they have caught on as being my guinea pigs yet lol.... anyway, ;lets get to the review. I have been to both Dunkins on hwy 280, this one I think considered Meadowbrook and the one down the hwy eastbound which I guess is considered Birmingham This one is superior to the other one, so I have to guess they are two separate franchisees maybe. This is the best one. The staff is always smiling and welcoming, the cases always have fresh donuts to select from and the establishment is always bright and clean looking and you leave feeling appreciated. The one down the street on the other hand is dirty feeling and dingy, the staff usually are rude and uncaring and they never have a selection of fresh donuts so not sure how they stay in business. IF I NEED DONUTS? THIS IS THE LOCATION TO GET THEM in this...

If the employees were as good as the coffee ; it would have been a better experience. In an empty store they dustbin acknowledge I was even at the counter , even though I greeted when I walked up . So I decided to put in a mobile item . Three ppl came in after I saw their interaction with them was different . Once I got my mobile order . I was going to sit in and drink my coffee and eat . Butttt When I tried to thank them and wish them a great day . Nope still like I didn’t exist . I didn’t feel comfortable sitting in there . I completely understand when ppl say they don’t see color . Their wax a customer in there who acknowledged me and apologized to me as he held the door open for . So obviously their behavior is noticeable to others . I’m not from here , but catch up with times don’t hire ppl who act like that . Dunkin is Franchise well thank you for the amazing southern...