Five Guys — Restaurant in Hoover

I actually lived in Winston Salem, NC when Five Guys came into existence when Wachovia Bank closed its home offices there and was consolidated with Wells Fargo I think it was down in Charlotte and 5 of the management, of whom some I actually knew personally, had created this franchises. Anyway, enough history and on to the review!! Typical fast food only with a higher price then most. The big thing when they started was the huge order of fries that came out with your burger, that obviously has been cut way back along with the free peanuts I guess. The prices seem to have gone way up, and the size of the burger seems to have been cut down in size. Maybe I am imagining that, but my eyes usually don't lie and I know my credit card bill doesn't lie lol.....this location is really hard to access and even when you get in parking is tough at times so I don't usually stop here unless I am with someone who just insists and then I do it for the company and appreciation for the person I am with and not the meal. Go up the street to The Craftburger, or Freddies Steakburger and you will be much better off. Actually you might even be better off at Whataburger now that they brought back the Mushroom and Swiss Burger. Sorry Five Guys, I have since lost touch with the couple owners I knew anyway long ago so won't even...

Watch out here!! Inexperienced person working here. I go to the "Mobile Order Pick Up" like the sign says. Pull around to the window. Wait for a young guy to ask me "is this your order?" To which I am still confused by. I told him I was picking up my order. I was then told I would have to come inside. So I drive back around park go inside to wait some more while the guy who told me to come inside made his order and clocked out then proceeded to walk out in front of me all while I am still waiting on the order that I placed online and was told I couldn't pick up at the mobile order window and just sitting inside. But you will get to hear about how they don't like cleaning and doing other duties of their jobs while you wait on your food for 20 minutes. Big failure 5 guys. Big failure. Sorry you must not train your colleagues or empower them with better customer...

It is wild to charge $1 for a small paper water cup when your cheeseburger is $12 and almost $6 for fries. I won’t be back. They keep raising prices because they are not “a fast food chain” and want to be a premium offering. I am sorry but you are a fast food chain. Everything you do from a drive through window to serving burgers and fries is the exact description of a fast food chain. Below is a description of a fast food restaurant.

Serves food quickly (usually prepared in advance or cooked rapidly), Has standardized menus and recipes across all locations, Operates through multiple outlets (often nationwide or worldwide), Often emphasizes takeout or drive-thru service, though dine-in is also common, Is typically part of a larger corporation or...