Habaneros Mexican Grill — Restaurant in Hoover

We had been wanting to try Habaneros Hoover location after I had good experiences at the Alabaster location years back. We gave it a shot and it turned out to be a one and done visit. Let me preface by saying, this Habanero’s location serves a purpose and is always packed, so they clearly have a lot of people who like what it is, just know what to expect going in. This restaurant somehow has the market dialed in on a clientele who’s lifestyle involves eating lunch at a gas station during the work day, and people with young misbehaving children. The food is pretty representative of the clientele’s expectations. Bland chicken and ground beef, sour cream, and that’s about it. It isn’t horrible, but it is what you would expect from a school cafeteria. We had our waters brought to our table and one of them had an unwrapped straw already in it when it hit the table which lead me to believe it was grabbed by mistake and refilled from a previous patron, or was accidentally taken from an employee, either way I was not it’s first intended user of the night. I ordered fajita supreme nachos which came to the table with sour cream, guacamole, and a single tomato slice on-top of the meat and chips, no onion, peppers, beans, jalapeños, etc. My wife ordered chicken flautas which were over fried to the point that the chicken was black on the ends. Not sure if that is normal, or we just ran into a few chain of events that detracted from the experience. We both decided to abandon our meals after a few bites and cut our losses, we paid and left.

Either way, this place is loved by many as evidenced by their parking lot on any given night. If your value in a Mexican restaurant is an inexpensive meal, or a place that your children can beat on the table and throw chips on the floor, then this is the place for you. If you would like a more elevated experience, try Sol Azteca,...

Habaneros in Hoover ,Alabama location is a complete joke. We eat Mexican 3-4x weekly. We will not be eating at any Habaneros ever again. Any family or friends will know how they treated us tonight. We’ve been working all day stopped in for a quick supper. Had $130 in my wallet, the bill was $62 and some change. I left $70 (3 $20 & a $10). I recounted the money twice, leaving me $60 in my wallet. Put the money in booklet and went to the bathroom. Wasn’t feeling good at all. I am 5 months pregnant, so I asked my husband to grab my to go box and I am headed to the truck after the bathroom. My husband and son went to the bathroom and came out to the truck. They forgot the to go box, the waiter came out behind my husband. I said babe he had our to go box, He said no you didn’t leave no money in booklet. He had my receipt but no money. I folded my money in half around the receipt. I instantly get upset, saying where my $70? Waiter said I don’t know??? The manager called us lairs said her workers was very trust worthy and have worked there for awhile. Which is a lie, we come in there a lot and never seen him before. My husband ended up paying for the meal again $62 meal cost us $140 which is unacceptable. Someone from the place stole my $70 and call me a lair. I don’t appreciate it and I will never ever eat another habaneros ever again for being treated like that and I’m pregnant and me getting upset like that should not have happened!!! If I could give a negative...

On Sept. 1st, I attended Habaneros in Hoover, AL, for a birthday dinner. 3 people in my party ordered the same entrée, the baked potato with steak & chicken. When their meals arrived, each one had shrimp instead of the requested meat option. Once noticed, the server was notified, he apologized, and the potatoes were sent back for correction. When the new potatoes arrived, they all appeared to have the correct toppings; however, once my friends reached the end of their meal, it was discovered that 2 of the 3 still contained shrimp. We contacted the server again and expressed our dismay. He offered to get another entrée but emphasized that management would not "offer a discount" or remove the items from the ticket... EVEN THOUGH it was clear that he wrote the order correctly and the kitchen prepared it incorrectly. When we went to pay, we noticed the manager and told her what had happened. Since one of my friends decided to take her incorrect potato home, the manager agreed to remove that one from the ticket, if it could be thrown away. The manager then stated that since the other incorrect potato was left on the table, no refund would be offered. When we protested, she stated that we should have requested a manager... EVEN THOUGH we voiced our concern to our server. This will be the LAST time I go to this restaurant. If you decide to dine there and you have an issue, REQUEST A MANAGER!! The Health Department WILL...