Bedzzz Express — Local services in Hoover

Angela was very kind and accommodating. She was very knowledgeable about what the store had to offer, and went above and beyond to ensure that we received all the information we’d need prior to making a decision.

The reason I’m giving 5 stars is due to Angela’s service inclination. She was personable and transparent. For reference, she showed us a mattress that was on clearance. The rules surrounding the warranty were a bit fuzzy, so rather than just telling us whatever we wanted to hear just to secure a sale, she made sure to express to us that she was unsure, then promptly made a call to check on it for us prior to our commitment. For me, it means more than anything when I’m working with someone for them to have transparency and let me know straight away if they don’t know the answer to a question, rather than just fudging it secure their commission check.

Lastly, Bedzzz express was a huge breath of fresh air being a customer service-oriented, pressure-free environment. Hopefully we won’t need another mattress anytime soon, but our experience here has built a positive enough customer relationship to ensure that they will be our primary bed-shopping location...

I went into the Hoover Bedzzz Express today looking for a mattress. I was greeted at the door by store manager, Jeff Strange. Jeff was extremely professional and made me feel welcome. I knew immediately that I wanted to do business with him. I told Jeff my price point, and what I was looking for. Jeff showed me what he had available in stock, and what he would have to order. He was very honest with me in regards to wait time, and that I might have to exercise patience to get something I really wanted that might not be available in his warehouse. He educated me on the various choices that I was interested in and never pressured me to veer away from what I wanted. Lucky for me, my final choice was in stock, and could be delivered the same day! The young men that delivered my mattress were just as professional and kind. I am so pleased with my purchase! I would recommend Bedzzz Express to anyone who is looking for a quality mattress and sales experience. There is almost no greater feeling than spending your hard earned money with someone who values your business. I will definitely shop with...

Craig Thoftne was amazing he provided fantastic customer service while shopping at the Hoover store. He normally works at the Trussville store but was filling in for somebody. He helped us earlier in the year (October) when we were interested in purchasing a Purple matress. Due to an unfortunate family emergency involving a bad car wreck my mother was in we were unable to get the mattress. Late December when our lives went back to normal we went back to purchase the mattress and Chraig remembered us when we walked through the door. Craig was OUTSTANDING!! He was able to get us the mattress we wanted at the best possible price. He was EXTREMELY knowledgeable on the products that he offered through Bedz Express and was not one of those pushy salespersons that everyone tries to avoid. Craig set up everything and he even had the mattress delivered to our front door before we woke up the next day!! Due to Craig and his amazing ability to provide great customer service he has gained loyal costomers for many years to come.

The...