Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Hoover

Me and my husband went through the drive thru to get something to eat for us/my dad service was ok. It was 2 separate orders I ordered 3 medium drinks 32oz drinks. When we went to the window I get handed a small 22oz for the first order not a medium 32oz like I asked for/paid extra for a medium drink. I paid for the first order and than when we got to the second order we got handed the other drinks that were 32oz which is a medium like I ordered. I said something to Ariana the cashier about the first orders drink is a small 22oz I ordered a medium 32 oz drink for both orders total of 3 medium 32oz cups that cost extra to upsize. Ariana acted like me saying 1 of our drinks was wrong was a problem and when I tried to give the wrong size cup back to her she said she couldn’t take it back cause I already touched it. I said ok and waited for her to give me the correct size cup that I ordered/paid extra for. She lied to me saying I only ordered 2 medium 32oz drinks even though I have both receipts saying I did order 3 medium 32oz drinks. I didn’t say anything further to her cause obviously it was a problem if she thought she needed to lie to me even though I had receipts telling me what I ordered/paid for. I also ordered extra zesty sauce for my dads onion rings and got charged extra for that sauce even though I did not receive the extra zesty sauce which I didn’t notice until I got home. My husbands sandwich we ordered was a southern filet tlc that’s supposed to be a whole chicken filet like a whole chicken patty and when we got home it was 2 chicken fingers on the filet sandwich. We love Zaxby’s food it’s always usually a great experience but tonight’s cashier Ariana/person that was making drinks and putting orders together was not very great. Not fun being lied to and charged extra for stuff we did not receive/was given to us wrong. This visit was disappointing to...

Very poor experience this evening. We have grabbed a quick family meal from here on many previous occasions with great service, but tonight was vastly different. The drive through line was being serviced by a person with a tablet, as opposed to driving up to the speaker, and the line was backed up around the building and down the road. The person with the tablet didn't acknowledge us when we pulled up for an awkward amount of time, so we drove to the speaker instead, then we were informed that orders were only being taken by the person with the tablet and that we should / could get back in line, the line was out to the highway at this point!!!! There were NO signs NO information regarding this process etc.!!!! Then we are told to get back into a 20 minute line!!!!! This is unacceptable customer service! I would not have had the audacity to suggest something of this magnitude to any of MY customers! Nor would I ever consider sullying my personal reputation suggesting such. I am ashamed for this establishment! JUST BECAUSE YOU SET UP CONES IN THE DRIVE THROUGH AND HAVE A TABLET DOESN'T MEAN THAT YOU ARE ON THE SAME LEVEL AS CHICK-FIL-A!!! Customer service makes that difference!!! After this experience I called and requested to speak to management to express my concern and was "blown off". My family will not be visiting this location for a very long while. Good...

My recent visit to Zaxby's was a delightful experience that left me thoroughly impressed with the quality of their food and the overall dining experience.

First and foremost, Zaxby's is known for its delicious chicken offerings, and they certainly did not disappoint. The chicken tenders were perfectly crispy on the outside and tender on the inside, with just the right amount of seasoning. Their signature Zax Sauce added a creamy and flavorful kick that paired exceptionally well with the chicken.

The menu at Zaxby's is diverse, offering a variety of chicken options, salads, sandwiches, and appetizers. It's a place where you can find something for everyone, whether you're a chicken enthusiast or looking for a lighter, healthier meal.

I was particularly impressed with the cleanliness and organization of the restaurant. The dining area was well-maintained, and the service was efficient despite the bustling atmosphere.

The staff at Zaxby's were friendly and attentive. They took the time to ensure that my order was accurate and promptly delivered to my table. Their customer-centric approach added to the overall positive dining experience.

Zaxby's also offers a variety of dipping sauces, allowing customers to...