Caribou Coffee — Restaurant in Hopkins

Shay verbally assaulted me and Dawn physically assaulted me bruising my right arm. I politely asked the barista if she could wash her hands before making my drink. She rudely said no. She proceeded to hand me the wrong drink and threatened to call the police if I did not leave. When I ordered my iced coffee, not a cold press, Dawn said "step aside" because a lady offered to buy me a drink. Shay said, "Don't ask people to buy you a drink." Customers can treat whoever they want to and do it all of the time. I was putting milk in the COLD PRESS that I did not order and both Shay and Dawn were screaming and yelling at me, as well as Jamie, and Dawn hit my right arm and laid her dirty hands on me bruising my arm. When I had gotten up to the counter Dawn was scratching her face with her bare hands and did not wash her hands which was gross. I want Shay and Dawn fired and Jamie fired as well. I'm sure they will embellish and lie through their teeth to gain favor with...

4.14.25, around 2pm. Walked in to a line of two people. A young Somali worker was sweeping the floor five feet from us. The other worker was in the back. The worker continued to sweep and look at us three people in line for the next minute or so, not acknowledging us or helping. The other worker eventually came out and exclaimed ‘Mia!’ (Or whatever the girls name is that was sweeping) when she saw the line of people and her coworker doing nothing. She also had a smile on her face though as she said it so she didn’t care too much. The people in front of me already looked mad when I came in so I assume they were already waiting a bit. I left and went to the Starbucks next door. Won’t be back. Posting this in the hopes that whoever runs this...

I work in the area so I go here quite often, I have never had a bad drink and I do connect with certain staff members. There has been a lot of turn over at this particular location so sometimes that can create long lines or items being overcharged because the newbies don't know the register yet. IT can get quite backed up some days but it depends on the knowledge of the staff. Some are GREAT and some are still learning. It doesn't stop me from coming here- but just know sometimes you might have to...