Starbucks Coffee Company — Restaurant in Hopkins

Don't go here if you need things to be timely. This store has extremely slow service, and when asked about time frames while waiting they will lie 9 times out of 10. There are a few very friendly staff members but the majority will completely ignore customers. Let me say, I get establishments get busy, but all it takes is communication. Tell your customer you are busy and there is a long wait. Don't just ignore them and hope that the problem will go away. The rest of this comment is primarily for upper management but feel free to read on googlers. On 4/19/25 around 230 I ordered a drink and my fiance went to pick it up about 10 minutes later. It should have already been ready according to the apps estimated time. He went in and was ignored at first and then after finally being acknowledged told they were in the middle of making the drink, he waited for it for roughly another 5 minutes, watching it clearly not be made as I ordered a coffee and they kept making pink drinks etc. He left as we had somewhere to be and when I called to ask them to simply hold the drink until I could come back and pick it up I was put on hold for 5 minutes, and then put on to speak to the supervisor on duty. This was on 4/19/25 around 250. When I tried to explain what happened and ask if they could hold my drink she lied to me and said they were making it the whole time and told me that my fiance yelled at them and stormed out and that they should 'ban him'. I was in the car and saw the whole thing, all he did was raise his arms at one point in a 'hey could someone acknowledge me' gesture and then left. When he was OUTSIDE the store he said 'the service is ridiculous' because this is not the first time we have had issues with being ignored or lied to here. I told her this and expressed to the supervisor that it is frustrating for customers that they consistently lie about wait time, and said that all it takes is being honest with the customer. If you are busy and the drink is going to take a bit just say that. She claimed I yelled at her as well. I did not, I may have spoken in a frustrated tone but at no point did I yell and I don't appreciate being gaslit. Just take accountability and apologize for the problem? This particular manager always has an attitude herself and never takes accountability. If you are already frustrated she will egg you on to try to get you to argue so she can claim she's in the right. All it would take to avoid issues like this would be to 1. Acknowledge your customer. 2. Be honest and say 'hi, I'm so sorry, we are very busy we will get to you as soon as we can" when someone walks in if you can't help them right away and 3. Say "I apologize we are getting to your drink as quickly as possible but may be a bit longer". Stop ignoring the customer until they get pissed off enough to say something to you and then lying and saying you're in the middle of making something. You're causing your own problems by being rude to people. Clearly you could do some work around your customer service considering the slew of bad reviews in...

TLDR: Great if you love ice cold or rock hard breakfast sandwiches and rude customer service! If not, I’d go somewhere else.

Full story: On 7/18, I ordered (among several other things on a $26.58 total) an Impossible breakfast sandwich at the drive-thru. The drive-thru was slow moving and the employees seemed very frazzled and unable to keep up with a relatively light line of cars. The Starbucks employee taking and ringing orders seemed genuinely irritated that she had customers.

As I was driving to work, I discovered half of my breakfast sandwich was still ice cold/nearly frozen. I don’t remember the last time I’ve had to literally spit food out of my mouth, but that’s what had to happen on my drive to a work meeting.

When I went back and explained today (7/20) what had happened, there was no apology or explanation offered. This Starbucks employee gave the impression that a half hot/half frozen sandwiches should be expected and appreciated.

After pushing back, the manager evidently decided to offer a new one as replacement. I had also ordered a coffee, which I paid for and tipped.

As I drove away, I discovered that while the new sandwich was hot this time, this one was hard as a rock. They clearly gave me the crustiest/oldest Impossible sandwich they could dig up out of the freezer. I’ve eaten dozens of these over the years — literally never once have I encountered one with this look/feel/texture.

So ultimately this Starbuck’s solution for the honest mistake of serving disgustingly horrible food one day was to intentionally serve more disgustingly horrible food the next, all with rude customer service on top of it. I’d never survive in my line of work if I operated this way.

I deeply regret tipping on my coffee that I paid for — feel like I just funded someone to play a mean practical joke on me. As a longtime customer both for Starbucks and this location specifically, this ruined it all for me.

Hopefully with one fewer patron ever entering their drive-thru again, the Shorewood MN Starbucks may be able to finally get a grip on how to offer good customer service and quality food. But I wouldn’t...

I've stopped by this place a couple times on my way into work (about 7:30am-8:00am) and today prompted my low review. I ordered a drink and a breakfast sandwich through the Drive-thru this morning and when I got to the window, I was not greeted, but the window simply opened with a "meh" faced employee holding out the scanner for my phone. I paid with my rewards app and I was given my drink and waved off. I had waited for awhile in line, so I promptly forgot that I had a sandwich. Apparently, so did the barista. An hour and a half later, I was super hungry and wondering why, because I had bought breakfast....wait a minute, I didn't get it! So I called the store, and they said I could come back and get it, which I was thankful for. I hopped over and went inside to pick it up. I was again, not greeted at all, and stood awkwardly staring at the FOUR baristas behind the counter who all glanced at me and looked away. After about a minute and a half, one finally popped up and said "What do you need." I explained, and she got me my sandwich. Again, no apologies, no small talk, nothing. I get that this is 50% on me for forgetting what I ordered--totally fine-- but they forgot what I ordered to...and I'm a previous barista...I know the policy about this in all the major chain coffee shops and this wasn't quite handled to policy.

This is not an unusual customer interaction for me at this store. The baristas are zombies who don't say anything at any time of day, and do not appear to want to interact with customers. I get it, like I said, this was my job at one point too, but you've got...