Play It Again Sports Minnetonka — Local services in Minnetonka

I had a very disappointing time here. I bought one used golf club and one new golf club exactly one week ago at this location. The cashier at the time told me I could bring the used club back for a full refund (within 10 days) but not the new club, I would only receive store credit for that one (also within 10 days of purchase). I kept the new club, and tried returning the used club for money back today. However, the two gentleman working the register (one was the manager) told me that they could only give me store credit as that was the stores policy.

I told them that his employee explicitly told me I could bring the used club back for full money back within 10 days. They did not acknowledge any potential mistake by their employee, but rather continually pointed to the receipt and the writing they have on the counter. I understand that mistakes happen, but I think the manager did a poor job of navigating that and working with me. That has been my go-to location for six years and I will be taking my business elsewhere. Ultimately I left without any store credit and kept the club. The employee told me I was forgetting my receipt to which I replied, “I’m not coming back here so I don’t need it anymore”.

Lastly, they are a franchise so their policies do vary from store to store. I checked out the store in Chaska and could not be more impressed with the way they...

The value proposition is a bit of a mystery to me. Before the internet and Craig's list and all of the person to person apps maybe this made sense. But the cost for retail space and employee wages inflates the price on 2nd hand equipment. Value is hit or miss in my experience. I went there for example recently for free weights and they ran about 0.56 cents a pound. That's half what you would pay new. But also 2x-3x what you would pay on Craig's list. That said, hockey sticks at the end of the season can be a pretty good deal. And you are crazy to buy a new baseball bat- there are decent options at PIAS. Skates can be a decent deal too if you hit the store at the right time. I do like that they will wheel and deal with you! The guys working there always tend to be friendly and helpful where they know something about a sport and...

Significant COVID risk. I showed up at 3 pm ish on Saturday with my kid to get some skates. The store was super crowded with low ceilings and poor ventilation. My initial plan to get in and out quickly failed because a) it's really hard to find what is when you are there for the first time, skates were at four different locations and b) the checkout was endless. One cashier fending off questions, buying, and selling. Line was winding through rows of shelves, no social distancing to speak of, everybody annoyed. Yes, masked, but home brew masks are not magical. That cured me from going to a retail store...