Bahama Buck's - El Paso, Horizon City — Restaurant in Horizon City

I can honestly say that I agree with other customers. This location has gone down hill since they’ve opened. I have always enjoyed that the shaved ice was super thin to the point the ice instantly melts in your mouth. That has changed very inconsistent with the texture to the flavors, not enough flavor to the point that I have plain ice with no flavor. Ice sometimes comes out thick and crunchy. Every time I stop by there is always a problem from texture, flavors not tasting like what I ordered or not having enough flavor. Exaggerated waits also including staff just talking while the orders are sitting on the drive tru counter waiting to be passed out. I get it, have a fun work environment but multitasking is a must talk, joke while continuing to work.Orders are wrong size staff has an issue hearing orders and never repeats the orders to confirm what I just asked for, they just state to come to the window and they will have the total there. I have to ask every time if they can repeat the order back to me because if I don’t they will have the wrong sizes or the flavors wrong or even missing other orders I asked for. But, I continue to give them the benefit of the doubt that they will get the order correctly in which they fail every time. I believe this will be the last visit this is just an example of todays order missing flavor just plain Ice do keep in mind this is a regular size and majority of the order is just ice with no flavor. No I do not want a refund or my order remade orders should’ve been done correctly the first time that’s why I pay for the item. Correct the actions of your staff to have a better out come or retrain them. If not get a better manager that is there with each shift that is there because they’re not doing their job because they see what they had out and what that is, not...

I went there this afternoon. I was the only customer there. There were three people working, all wearing headsets. I have my order, asked for one large flattop cucumber,cherry lime, extra juice and one large flattop, black cherry hurricane colada with cream. The first time I got cream on the cucumber cherry lime and none on the hurricane and no extra juice on the cucumber cherry lime Then I sent it back. I got the hurricane filled halfway with cream and my cucumber cherry lime with extra juice but not in a flattop only in a regular large cup. Sent that back again. The third time finally got the cucumber cherry lime correct. I asked to speak to the manager because I’m curious if the headsets work or if anyone writes anything down. This is the third time I go and every time they ask me what I ordered at the drive through and I have to correct the order, but this time was ridiculous. The manager is this young girl who I had to ask if I could just get my order free because honestly three people and two frozen waters with juice is not difficult to create. I got the order free after 20 minutes of sitting there in the drive through. I’m curious as to who really supervises this location. I’ve worked in retail and restaurants and fast food as a manager in all areas and this is...

This place has gone downhill in the past year or so.

There seems to be a very young team running the store which has brought not just bad costumer service but extremely long wait times.

There only 2 cars in front of my on the drive thru lane and it took 20 min for the working team to give me my order.

I was disappointed when I saw only 1 person out of the 3 working.

2 chit chatting and only 1 taking and making the orders. They show they don't care about the costumers.

The ice cones are good but not very pleasant when I have to wait that long while watching the team leaving all the work to 1 guy

Also, no one in the store was wearing a hair net, not even the guy doing the orders and he had very long hair.

I've never seen a hair on my ice cones but there is a couple of complaints of people having hair on their cones.

All in all, I'll try to stay away from this location...