Arby's — Restaurant in Houston

Arby's, known for its slogan "We Have The Meats," offers a dining experience that highlights the strengths and areas for improvement in fast-food service. While the quality of the food at Arby's generally meets expectations for quick and tasty options, the customer service aspect, unfortunately, detracts from the overall experience.

On the positive side, Arby's menu boasts a variety of sandwiches, particularly their signature roast beef sandwiches, which are consistently flavorful and satisfying. The meats are well-cooked and seasoned, living up to the brand's reputation. Their curly fries are another highlight, offering a delightful mix of crispy texture and savory seasoning. Additionally, the variety of options available ensures that there's something to suit different tastes and preferences.

However, the experience at Arby's is somewhat marred by interactions with the staff. During my visit, the staff members came across as rude and unenthusiastic. This lack of friendly customer service is unfortunate, as it impacts the overall dining atmosphere and can leave customers feeling unwelcome. Good customer service is a crucial element of the dining experience, especially in fast-food chains where efficiency and pleasant interactions are expected.

The restaurant's cleanliness and maintenance, on the other hand, are satisfactory. The dining area and restrooms are kept in good condition, which is commendable and adds to the comfort of dining in.

In conclusion, while Arby's delivers in terms of food quality and variety, aligning with what customers have come to expect from the brand, there's a significant need for improvement in customer service. The staff's demeanor and approach to service play a vital role in customer satisfaction, and addressing this aspect could greatly enhance the overall experience at Arby's. Despite the service issues, for those looking for a quick meal with hearty meat options, Arby's remains a...

Fantastic meal. I had the Double Beef-N-Cheddar Combo, with a few extras. I added Lettuce, Tomato, and Jalapeños. I was made to perfection. Definitely worth it! Since I ordered the Combo, I had a choice of Fries. I decided to try their New Crinkle Fries. They were excellent! When you bite into them, they're solid potatoes. The thickness of the fries were thicker and not hollow, like at other Fast Food restaurants. The Jalapeño Bites are the best. Other places over bread them. Not the problem here. You can taste all the elements of the Jalapeño Bites. Just the right portion of Cream Cheese to the flavor of the Jalapeños. As for the Side Salad; I was quite surprised of the portion size. The Side Salad was definitely a bargain for the $ 1.99. The only draw back on the Side Salad is the lack of a variety of vegetables. It was just Lettuce, Diced Tomatoes, and Shredded Cheddar Cheese. Would have been nice if it had some Onions, Shredded Carrots, Green Bell Peppers, and/or Cucumbers. But for a $ 1.99; you get what It'su pay for. The Cherry Turnover doesn't look like much of anything, but it was hot, heavy, and very delicious. Just the right amount of Cherry Filling to satisfy your sweet tooth. Finally, I decided to try their seasonal Orange Cream Shake. Don't expect the orange flavor to pop; like in an Orange Julius. It's a bit lighter than your Orange Cream Push-Up, Ice Cream. Although light in flavor, it was a nice...

Well I've been coming in there for quite some time now to get my wife her favorite fast food, I order the same exact thing everytime which is between 3 to 6 #15's not the meal, just the sandwich only, the classic roast beef on a SESAME seed bun with a cup of cheddar on the side. Last night I ordered 3 #15's sandwich only and cheddar on the side, the first time the order was wrong I was given 3 roast beef with the cheese on the roast beef, it was supposed to be meat and bread only and a cup of cheddar. So they made 3 more with the cheddar on the side, I asked the manager is there a difference in the bun of the original/classic roast beef (the one I ordered)and the bun on the 2 for $6 beef and cheddar, she told me no they all are the same bun, I know what I ordered and I didnt get it, the buns were the onion roll or something from the 2 for 6 not the Sesame seed bun it's not what I have been ordering for 25 yrs, I really didn't like driving 15 miles to get home and wife tell me they made it wrong and couldn't even put the right bun on the sandwich, it doesn't taste good or the same in any way and she's bought the 2 for 6 and didn't like it so this is my problem, I spent almost $20 for food my wife didn't...