El Ranchero — Restaurant in Houston

I placed an order online from this place at the beginning of May 2021 and it was descent, the best thing I ordered this trip was the large queso with beef fajita meet which appeared to be a 16oz. I ordered again online on May 30, 2021 and most of my order was correct accept the Mexican plate I ordered was supposed to include a crunch taco, tamale, a cheese enchilada, and con queso puff, but it only came with a crunch taco which was overloaded with lettuce; I also ordered the large queso again with the beef fajita meat, this time the queso was only 8oz. I told them that this was the wrong size queso and they said it was a large and when they showed me all of the container sizes, I told them that the 16oz size was the size I was given about 2 weeks ago and they said they only use that size for soup. I told them that the queso is good, but I was not paying $10 for a small cup of queso. They gave me my money back (menu price which was $9.25), but when I got out to the car, I realized that they had not paid me the taxes. I had to go back in to the restaurant to get the rest of my money. I WON'T BE GOING HERE AGAIN.

SIDE NOTE IT SEEMS THAT THIS RESTAURANT WOULD PREFER TO CATER TO WHITES ONLY. I DIDN'T SEE ANY BLACK PEOPLE IN THE RESTAURANT OR PICKING UP ORDERS. I WAS THE...

The menu prices on the website are wrong. I had printed a copy of the menu and circulated around where I work, gathering about a half dozen orders from my co-workers. I called the order in, so the food could be ready when I arrived for pickup. Started ringing up the orders and each meal was a couple of bucks higher than my co-workers had thought they'd be spending. I spoke first with the cashier, who was helpless and just covered the same ground over and over very loudly. I asked to speak to someone else. She said the manager was not there. I asked if there wasn't someone else in charge. Eventually, after a long wait listening to the cashier go through the same loud verbiage until my head hurt, a man came over and spoke to me. He wasn't much help either. I told him to either charge me what was listed on their website and keep a customer or that I would pay him whatever he wanted and they would never see me again. "Pay me" was the option he and the cashier selected. So, I paid the full bill out of my pocket and returned to my workplace. I returned my co-workers credit cards unused. I wasn't going to have them think they had ordered at one price and be charged more than they had agreed to pay. Just like I shouldn't have been surprised with a price hike....

We came in Sunday afternoon and it was pretty empty. This was my first time so I was a little worried. My wife is vegan and my kids don't like anything spicy so I was also concerned about finding good options. I got the summer platter, my wife had the veggie fajitas, and my kids split a taco plate. Of the 3 I felt the veggie fajitas were the best thing we ordered. The beef tacos were good and the cheese puffs are always going to be a winner, but the variety of veggies and the seasoning was outstanding for the price. I really liked the salsa too. My only gripe was the margaritas had too much cheap mixer in them, and I was charged for a top shelf when that isn't what I had. The server was polite and quick to fix the order. Long story short we will be back! This place reminds me of the Mexican restaurant I grew up near. The prices are great, the service is good and the food is simple but on the money. ...