Hank's Cajun Crawfish — Restaurant in Houston

I ordered Crawfish on 9/29/24 and went to pick it up. I had an incident a few months back where I had placed an order and went to pick it up and the worker was leaving out the door before 9pm which was the closing time. He told me that they were closed and I told him that I called and had a pick up order. I ended up having to go to Mambos. I was highly disappointed. After many attempts to contact the Manager Kevin I finally got in touch with him to tell him about the issue. He was pretty non chalant and said that his workers would not do that. I had my call log to prove that his worker left early and I had met him at the door when he was locking up. He said that he could only give me 15% off the next time. He said that he would write it on a ticket and put it on the board and when I come in I could tell the worker and get 15% off of my order. I also was given a 15%off card from a previous order that I brought in just in case there was a problem with them finding the ticket. Fast forward- I'm in the restaurant picking up my order. I hand the guy the 15% off card and he tells me that I cannot get the discount on Crawfish. He looked on the card and said that the card said that it can't be used for Crawfish. I told him that he is the one that stapled the card to my receipt from my previous Crawfish order. I read the card and it does not say anywhere that it cant be used for Crawfish. THIS IS A FREAKING CRAWFISH PLACE-CRAWFISH IS IN THE NAME OF THE PLACE. I then tell him to look on the board and I should have a ticket for 15% off. He found the ticket and it had my name on it. It read 15% off and at the bottom it basically said that I was getting the discount due to a previous order mishap. He called the Manager Kevin first and told him what was going on. I'm guessing that he told him that I could not get the 15% off for Crawfish. When he told me that. I said Crawfish is what I order here. The order that I did not receive, due to HIM leaving early was Crawfish. The order that he stapled the coupon to previously was Crawfish. He then called Lisa the owner to tell her. I'm guessing that she told him that I could not get the 15% off. I said none of these specify that I cannot get 15% off of Crawfish. That is what I order and what is the point of offering it due to their screw up of closing early and me not getting my order due to that. I was done at that point. The customer service is always lacking. The Manager, Kevin lied to me about the 15% and it didn't have any stipulations behind it. They need to stop giving out 15% cards if they are not going to honor them. They are charging $9.74/ lb for FROZEN Crawfish with garlic. They are already overcharging. My total was $31.63 and $4.74 discount wasn't going to hurt them but this review will bring out the transparency in Lisa's shady business practices. When you own a restaurant or any business, there are certain things that you should be able to pride yourself upon and several are being honest, fair, and understanding how to keep your customers-CUSTOMER SERVICE. Lisa lacks all. I've given this place chance after chance. I even stopped going for several years due to Lisa raising the price up when Crawfish Chasers, which I'm a member of, was having a meet up there in June of 2016. I'm done...

So where do I start, HORRIBLE SERVICE! 1st our waitress gave us drinks with no straws and we had to ask for our straws, then while I was ordering my food, she was telling me how things on the menu she doesn't recommend because the whole restaurant would stink as if i care, its seafood, I just think she didn't want to smell it. Then my friend asked for a pink lemonade and the waitress asked if she wanted diabetes, I felt that was rude. Then my friend asked for a water and the other waiter that was also serving us went straight to the back and watched TV and we had to re-ask for the water. Then lastly I ordered fried oreos, as I was talking to my friend I seen the guy walk the oreos to another table and sit it on the their table and walk away. They couple at the table called the waiter back over and said we didn't order oreos and I watched him pick the oreos back up and take it to the back, maybe 10 min later I seen him ask the waitress that took my order which table had the oreos, she then pointed at my table and I seen him go back to the back and grab the same oreos and bring it to me and said here is your fried oreos, I went on to say that I seen him put the oreos down on another table then take it to the back for 10 min and bring the same plate out and that's its unsanitary and I want fresh oreos. I would not recommend this Hank's, its others out in houston that give better service than this one in particular. 👎🏾👎🏾👎🏾 Dont waste your time, you will be...

Visiting Houston for the first time and was referred to this particular “Hanks Crawfish”. I cannot eat crawfish, but they have a wide seafood selection, so I thought to go anyway. I place a to go order for “25 shrimp/1 crab leg”, was advised to wait a few moments before taking my order. Once my order was placed, I waited in the establishment for about 10-15 mins for my food to be done. I leave headed towards the galleria, finally arrive to my destination preparing to consume my meal, only to have a bag full of “craw fish” and a few shrimp sparingly in the bag. I am livid. I called back, they were closing, but I was able to convey to them that my order was completely wrong. The gentleman ask if were close, and I explained that I was in the galleria area. He suggested that I pick through and eat the shrimp and return the crawfish…. What?? I can’t eat crawfish, so I’m definitely not about to pick through crawfish to eat shrimp. This was not the experience that I bargained for. Currently, the crawfish and shrimp are in my refrigerator, I’m going to return the order tomorrow and request a refund, I’ll go to another location....