Koi Cha — Restaurant in Houston

I don’t know who’s hyping this place up, but be serious. The tea is straight-up watered down every single time, like they’re rationing flavor and water, honestly ridiculous. If you like bland drinks, be my guest. The milk? Definitely not fresh. It tastes like they made a giant batch days ago and just keep pouring from the same sad jug, hoping no one notices; it’s very noticeable though, like at least try harder hiding it.

Don’t bother with the food either. It’s clearly frozen junk from Sam’s Club, microwaved and slapped on a plate. You can literally taste the laziness, and it’s not worth the risk of getting diarrhea. And the restrooms? Disgusting. If that’s how they treat the bathrooms, I don’t even want to imagine what the kitchen looks like.

Also, to top it all off, they forgot the boba in one of my drinks when I came for my first time. Not a huge deal, mistakes happen. But what made it worse was how the manager handled it. She straight-up berated the employee in front of everyone like they committed a crime. It was uncomfortable and humiliating to witness. If that’s how she acts in front of customers, I can’t imagine how much worse it is behind closed doors. No one deserves to be treated like that, especially over something so small. The poor employee looked flustered and was clearly just trying their best.

With all of this said, it’s clear I’m not coming back again over here, such a negative experience. This place is mediocre at best and if that’s what you’re looking for, this is the perfect...

This is one of my favorite places to visit with my friends and family. I often come here with my friends when we are craving a versatile menu and cute atmosphere. This is a shop that I have been frequenting for around four years so I have seen it go through many changes. This shop is always very clean and the service is nice. There is a welcoming atmosphere towards all different types of people. Some of my favorite items to get here are the Dalgona brown sugar, Peach me up, and Thai tea. There have been many people that I recommend this to and all of my friends come back satisfied. This is a welcoming spot with a homey atmosphere which is great for pictures and small gatherings. I attended on my birthday and I received rewards along with a birthday song. You can tell that the employees enjoy what they do and the service is always timely. It is also a very excellent spot to deliver from. Their food and drinks are always made well and taste amazing. This Boba spot stands out among others in the area. The drinks are not too sweet and the food is...

The manager/boss or owner’s wife is rude. She was flustered because I sat down to study without buying anything. I’m diabetic so I have to cut back on sugar at times. She angrily approached me and said, “...you can’t just sit here without buying a drink, this isn’t your first time either. YOU CAN’T DO THAT....” I understand if I never buy anything here and I do for the most part whether it’s a to-go drink or dining in. So I got up and bought a drink to stay an extra hour to finish up an important project... It’s sad because this was one of my favorite local boba places and I supported them since they opened but after seeing how she handled it was shocking. They don’t care about their customers all they care about is the money. I can imagine how she treats her employees.

Update to the owner’s response: I didn’t edit the review to be on top or disturb your business. I edited because there was a typo.

Update to the owner’s response 1/18: you want me to email you for...