Louisiana Fried Chicken — Restaurant in Houston

First impression wasn't the greatest. The place was completely devoid of customers and the staff had the chairs on top of the tables and were sweeping and wiping trays down so I thought they were closed. Red flag#1

However, the open sign was turned on and it was within the posted operating hours so I went in, time was roughly 8:30pm give or take 10 minutes. (Mistake#1)

As soon as I stepped in, there was a very weird vibe. The gentleman asked if I was ready and I informed him I needed a minute as we had never been here before and am visiting from out of town.

After looking through the menu, I inform the gentleman that I am ready to place an order. The gentleman let's out an audible sigh as though I, his only visible customer in the store, was somehow inconveniencing him. Red flag#2

I pay the $19.48 including tax for the 8pc family combo and get my change and in walks an UberEATS driver.

The two gentleman clearly recognize each other and exchange friendly greetings. Okay, so I guess the guy working the counter is friendly, just not to customers. Noted.

After receiving my order, the gentleman at the counter asks if I would be interested in ketchup, I answer in the affirmative and enquire if they have hot sauce available. The gentleman nods, mutters something under his breath that sounded like "yeah we have a few..."

Okay, got the chicken, head back to the hotel.

Get to my room, and lo an behold the coleslaw, only filled 3/4 of the way and the french fries, only 2/3 of the tray. I guess next time I have to ask for extra large sides instead. The combo only comes with large.

So now how was the food?

Let's start with the chicken: it was good, not super fresh but warm and crispy which was already more than I could hope for given the first impression with the place.

The coleslaw was bitter, like nasty bitter aftertaste so I think their carrots are unwashed or something. Are they not tasting their own food before they serve it to customers? Awful!!! Yeah, I guess that's a good thing he shorted me on the coleslaw. It sucked.

The french fries were okay, soggy but flavorful.

Overall this place is a 6 out 10.

They clearly lack in customer service and can't really make side dishes worth buying but the chicken is alright. No, I won't be back. They've lost me as a customer next time I am...

TWICE SINCE THE POWER OUTAGE IS OUT... YESTERDAY AND TODAY 😕... CUSTOMER BOTH FOOD AND HELP CLEAN UP THE RESTAURANT.. FOR YOU ALLOWING ME TO CHARGE MY PHONE... AND SIT AND EAT... FOR A COOLING PLACE AND I REALLY APPRECIATE IT... TODAY YOU WERE VERY RUDE... ASKING ME TO GET UP OUT OF MY CHAIR AND LET SOME PEOPLE CHARGE THERE PHONE 🤳🏽...I DIDN'T MIND LETTING THEM CHARGE THERE PHONE 🤳🏽.. MY PHONE WAS CHARGED ALREADY.. BUT FOR YOU TO DEMAND ME TO GET UP OUT OF MY CHAIR 🪑 FOR CUSTOMERS THAT DIDN'T ORDERED ANY FOOD.. AND WE BOTH FOOD AND FOOD TO GO...I WAS ASKING ANYBODY IF THEY NEEDED TO CHARGE THERE PHONE 🤳🏽... RESTAURANT FULL OF PEOPLE... JUST SITTING IN THERE AND THEN YOU COME STRAIGHT TO ME BEING RUDE AND DEMAND ME TO GET UP OUT MY SEAT 🪑 FOR SOMEONE ELSE.. AND THERE WAS MANY CHAIRS AVAILABLE...WE DIDN'T COME TO YOUR PLACE OF BUSINESS 📌 JUST TO SIT AND CHARGE OUR PHONE 🤳🏽...WE BOTH FOOD AND ATE THERE AND ORDER FOOD TO GO.. SPENDING. Money 💵 AND SUPPORTING YOUR BUSINESS SIR.. THOSE PEOPLE WERE SITTING AT THE TABLE... YESTERDAY WHEN I WAS ORDERING MY FOOD I ASKED YOU DID YOU HAVE ANY OTHER PLUS TO CHARGE MY PHONE 🤳🏽.. YOU DIDN'T ASK OR DEMAND THOSE PEOPLE WHO HAD BEEN THERE CHARGING THERE PHONES 🤳🏽 GROUP OF PEOPLE... BEFORE I CAME AND THEY HAD BEEN THERE FOR MORE THAN 5 HOURS... AND DIDN'T ALLOW ANYONE ELSE TO CHARGE THERE PHONE 🤳🏽 WHEN I WANTED TO PAY WITH CREDIT 💳 CARD 💳... THE GUY SAID CASH ONLY... TO ME... AND THE NEXT CUSTOMER PAID WITH CREDIT 💳 CARD 🤔... good food... BUT VERY BAD CUSTOMER SERVICE...

I am reaching out to bring a food safety concern to your attention regarding employees at 3455 S Dairy Ashford Rd #100, Houston, Tx 77082 on 3/9/25 @ 8:15pm. I observed your employees one was wearing gloves, while another didn’t wear gloves but both repeatedly engaging in unsanitary practices, including:

• Touching their face, arms, and clothing while wearing gloves

• Wiping countertops near food without gloves

• Scratching their head, face, nose while on the phone

• Continuing to handle food or food-related surfaces without changing gloves

These actions raise concerns about hygiene and food safety protocols at this location. I wanted to bring this to your attention, as I trust that maintaining a clean and safe environment is a priority for your company.

I appreciate your time in addressing this matter and look forward to your response regarding any steps being taken to ensure proper food safety practices.

The manager said his name...