McDonald's — Restaurant in Houston

Today was a day I wish I could take back and never have stopped here. I went to this McDonald's location and waited 20 minutes plus to order with only one person in line ahead of me. I ordered two pumpkin pies and 2 parfaits. I was told ok well we don't have any pumpkin pies made cashier supposedly told other Co worker to throw some in and I was told 5 minutes to made so I said whatever I'll wait a few minutes gradually I went to the truck stop area while waiting on my order waited on a longer line over there finished up went back to McDonald's only to find out my order wasn't even put in I'm telling the cashier who originally took my order to find out where my food was and what was taken so long? She says she rergets to tell me that I'd have to wait another ten minutes. I'm mad by now so I tell her fine waiting waiting waiting five people ordered and received their meals before mine which I never did get putt hrough. Another co worker of the first cashier saw me standing for a long time asks to see my receipt because whatever reason so I gave it to her she read it and still asked me what I ordered I told her and now the first cashier disappears so second cashier tells me ten minutes ten minutes now waiting about 40 minutes still! She checks the same not filled pie warmer no pumpkins still. I call out to the second cashier or someone to just give me a refund so second cashier reappears and says yet again oh just wait! What?! I asked three times three different people for my money back. My order never did get putt through! They wasted my time and all because they'd rather abandon their register and laugh carry on and gossip in back. I will NEVER recommend this place and definitely won't let them take...

While the cashier was very nice the manager was extremely rude to my guest. My husband & I invited a gentlemen for lunch. While waiting for lunch to being he walked over to the pilot side & purchased a drink. He is older so he brought the cup into McDonald's & tried to fill it, with no luck as the machine was turned off. When he approached the manager to let her know there was an issue her response was "it doesn't work since you don't have a McDonald's cup". He went back to the pilot to fill his drink with no issue. Once we placed our order, the machine still wasn't "working". The manager then looked at him, flipped a switch & said "there, now it works". She treated him horribly with her tone, her words & the way she glared at him. For a manager to disrespect a paying customer was just uncalled for. And no the restaurant...

I'm a returning customer and haven't had an issue like this before...I paid for several meals for my co workers, and while they provided all of my co-workers food including all of their fries, Mcdonalds forgot my meal's burger & fries, I return to tell them and they owned up to the burger, but denied forgetting to add the fries for one of the meals, then left me no choice but to pay for additional fries that I already paid for after I lost an hour of time driving back and fourth. That being said, I won't be eating here anymore, we spend around $150 a week here, but instead of McDonalds trying to keep a customer, they would rather keep a carton of fries that probably cost...