McDonald's — Restaurant in Houston

Im writing this to make a formal complaint about the service that I received at this establishment. I placed a drive thru order for 2 double cheeseburger, 2 basket of fries. 4 items total. I placed my order at 6:42pm and did not leave with the full order until 7:20pm.

I was asked to pull into a reserve spot. Multiple cars came and left. I had to flag down a runner to ask about my order, and 7 mins later he bought it missing fries. I proceeded to go to the front counter where I spoke to someone named JUAN who said he was the manager on duty. I informed him of my long wait and missing items. I waited almost another 10 mins in the restaurant after notifying him twice with returned negative responses. An order for a single basket came up, he called for the number with no claim, so I said I would take it. He declined and gave it to someone without him even checking the receipt number.

I once again calmly expressed my frustration and asked if I could be given something complimentary for waiting. He declined without even an apology for the wait. I asked if there was someone higher I could speak to as that is a ridiculous wait time of almost 40 mins for one basket of fries. He said MYRA the one above him had just left for the evening.

I was extremely frustrated and disturbed at his demeanor and customer service for being in such a high position. I did not become loud or abrasive as is the normal attitude around that location. Because I was being so patient I believe is the reason he responded to me in such a dismissive...

Ordered my food, paid and was sent to park in lane 2 around 4:04 PM, they bring my food and leave. I look through my items and they did not give me my 4 toys and 2 hot and spicys. I walk inside and they check my receipt and was informed they were getting them for me. I get the toys but am told there was no way they missed the spicys and should be in the bags. I tell the associate to come check the bags himself. He does come outside but then states that the manager said that she never gets anything wrong so they must be somewhere. I ask him to go have her come outside to check them bags instead. He leaves but comes back with the two hot and spicys instead. At this points it’s about 4:28 PM, I’ve been there almost 30 minutes and the drinks are watered down, the food is almost cold, the frappes’ whipped cream has gone flat. The manager/supervisor Elia had me waste my time, and basically called me a liar because “ she never gets things wrong.” I still had to drive home so the food was cold by the time I got home. At this point having a drive through open is useless if they can’t get their orders right and then won’t go through the trouble of being polite or having manners when dealing with their mistakes. As a manager / supervisor of any company or organization you should at least have some ethics training. I’ll just be driving to any other location but this one...

I stopped for a cup of coffee, the team leader early that morning greeted me and completed the transaction. Within the time of receiving my coffee a female associate sat across from me, another male employee came to my section and began mopping the floor the first thing I requested was for the mopping to cease I was drinking my coffee. Upon my second time asking the male associate responded as if he didn't understand English. The female associate sitting in this same area began loudly yelling at me "He is doing his job, repeatedly I insisted "No, not while I'm dining in. The female associate responded screaming saying "Call the health department as I said I will report to the health department. I brought this incident to the team leader who waited on me, immediately she corrected both parties upon the rules of cleaning around patrons dining and eating in the lobby. She returned to the main kitchen and requested the attention of associates and shared this protocol to the entire staff. She alone micro-managed this disturbances with a quick thinking professional manner in order to restore the business of the lobby. I returned to this location and I complimented the team leader on her behalf for her response and how she manages in a bilingual environment a equally quality care customer service experience. She is a...