Potbelly — Restaurant in Houston

Every time I go into this location I leave stuffed. I absolutely love the wreck with bacon, avocado, mayo, mustard, lettuce and extra peppers. It’s always delicious. They also have the best broccoli cheddar cheese soup. Always hot and tasty.

Only reason I gave 4 stars on service is because the woman adding toppings to my sandwich got upset when she said my order back and I corrected her about wanting avocado like I stated..she then proceeded to argue with me saying I didn’t say avocado. I was with my mom and she said I did say add avocado. At this point a line is starting to form behind us. The woman who works the bread area who takes the initial order (who was so nice) asked twice if she could help her with orders but she refused her help. I’m not sure if she was having a bad day but the gentleman at the cash register made up for it with his bubbly personality and politeness.

This place offers outdoor seating with umbrellas. Place and tables were clean. Overall this place has such great sandwiches I recommend people give this place a try instead of jersey mikes or subway. Taste and quality is way better than other places.

They also have their hot pepper in a jar for individual sale as well. People really do love...

I came here for lunch. Honestly I’m disappointed that I had to wait so long for my food. The employees looked very frustrated. You can tell they weren’t having a good day at all. The manager, I think her name was Lauren, had a poor attitude when it came to dealing with customer requests and was rude and dismissive to people with online orders, who waited at least 30 minutes to get their order. During the time there were only two customers in line.

It seems the employees are more interested in talking to each-other than doing their jobs and the manager seems to allow it.

The store is was dirty. Floors were sticky, tables not wiped down.

I wouldn’t recommend coming to this location if you want a good quick experience.

I’ve given this location multiple chances just in case it was an off day. Unfortunately it seems to be every day I go in.

I’ll never come back to this location. I’ll gladly use the extra mile in gas to go to the...

I go to Potbelly often, but my experience this time was awful and not welcoming. The lady in the front was really rude, she did not have good customer service at all. I understand people have bad days, but that’s not an excuse to treat people the way she did. I work in a place where I have to deal with people and no matter what I always treat them with respect and hand things to their hands. When we were ready to order, she cut us off and did not let us finish talking. When I had a question she seemed irritated by the question and gave me a tone back. After that I didn’t feel comfortable to keep asking questions. When I was ready to get my sandwich she just slammed it on the counter, knowing I had my hand out to get it from her, she did the same thing with my boyfriend’s sandwich. I usually don’t leave reviews but I was really upset by the way I got treated and it doesn’t make me...