Shipley Do-Nuts — Restaurant in Houston

I went there last week after their reopening and the guy that served me seem to be in a rush because it was real busy, so I assume that's why he didn't get my order right but Today he was down right rude. About to once again get my order wrong because HE WAS NOT LISTENING and when I went to pay, I hadn't put in my card correctly immediately said "card not working, pay another way"I disputed that in which he seemed to be annoyed. Needless to say payment was made and when I asked for napkins he said "they over there" he was closer to them than I was, and napkins not included... asking for a friend. When I questioned him about his customer service of course I was labeled as the angry difficult customer which WAS NOT THE CASE. If I spend my money I at least expect somewhat of half decent customer service. If course it's the only one in the neighborhood but I've had back to back lousy service and choose not to spend any more money at...

There was nothing wrong with the cleanliness or the establishment, they were just severely busy and crowded, causing their service to be rushed and hurried. I did not feel comfortable ordering so quickly and I wanted to get a mix of items but the cashier pushed me to order different flavors off the bottom row to fill my 6 pack of regular donuts up as quickly as he could, check me out, and get to the next customer. He did not even ask me if I wanted to have the donuts warmed up. I also could not find the kolaches and felt like it would have been slowing the cashier down too much if I had asked about them. I'm sure it would be a different experience if I came here during slow hours instead of what is probably their busiest time of the week (Sunday mornings after church). The donuts were good quality, I just wish they could have had more staff to handle the influx of customers during...

The WORST Shipleys, NEVER has hot donuts ready, they never have enough Kolaches made. Waited in drive thru line for 30mins to finally get to the window and for the heavy set lady to say NO HOT donuts and no ham and cheese kolaches. They need to send their staff to the 610 n Ella location to get trained properly. I have tried this place 3 different times and all 3 times I have received the same outcome. Yall should close this location, it very sad that I have to drive to a further location to receive better service and hot food. Growing up as a child we looked forward to get hot donuts every location should be better prepared to serve the same quality food. Do better if yall plan to stay open any longer. Owners do better in Training your staff. Left the drive thru with nothing it was truly a...