Sonic Drive-In — Restaurant in Houston

I wanted to make you aware of a horrible experience I had the other day. Mostly for the future improvement, but I would think that a refund would also be in order. I don't typically write these reviews or emails but this was exceptionally awful and not my first bad experience that this location.

I ordered a head on the app at 8:30 in the morning so that I could pick up the order at 12 and eat lunch with my kids during lunch time at school at 12:30.

I showed up about 12:10 which allowed me about 20 minutes to get the food and go to the school. Since I had already ordered and paid ahead of time, I thought I could run through and grab it and get out. Hence the reason for ordering a head and the reason for the app. Instead, am employee told me to pull into a broken spot and she would grab the food. I did and after about 5 minutes she never came. So I left and went to another spot, pushed the button, waited a few more minutes. The employees answered, said that they would bring up my order shortly. I waited another 5 minutes and pushed the button and got the same response. Then I walked up to talk to someone, waited, etc. It turns out that they couldn't find my order and that was the issue all along.

After all of this back and forth, it took a total of 40 minutes to get an order that was placed with a 3-hour advanced notice. I missed my kids school lunch. They we're upset and crying. The school could not accommodate a longer lunch time for them even though they had not eaten lunch.

I will say that the location was very busy ( and understaffed). However, the whole thing was awful and could have, and should have been avoided. To top things off, the manager never came and spoke to me nor did I ever get an apology.

I did send a message through the suggested website and got this response and never anything else.

: Thu, Apr 4, 2024 at 8:47 AM Subject: Sonic Support Notification [Incident: 240404-000165] Image

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I mean, what's there to say, it's Sonic. The employees were super friendly, which isn't always the case. The woman at the window reviewed my order with me to make sure everything was correct, told me her name, that she would be getting my food together. Clearly she's new lol the service wasn't warp speed by any means. I got 2 number 1's which is just a cheeseburger and fries or tots, and a kid's meal with an order of cheddar peppers.

They hand me the first bag, the woman says to have a nice day, and I sit there for a sec. I realize they haven't given me the kid's meal. So I sit and wait until the other woman realizes I'm still there. She gets me the kid's meal after I tell her it's missing and makes a joke about "making sure I was paying attention, ha, just kidding". She was sweet and trying to make me laugh which she did elicit a giggle. But I'm glad I was paying attention. Unlike paying attention to the fact that we weren't given straws to either of our drinks. Grr. Good thing I was going home and not somewhere where I would've needed those straws. Also no napkins which always makes me irritated. Have you tried eating a burger on the go? It's messy. I mean, I'll go back, the food was good, and the fries were pretty fresh. And the couple of special requests I made were done correctly which is always nice.

You never know if the pull up windows are going to be open or not. They've been completely roped off before with no obvious reasons why. And half the screens are marked as not working which is annoying. The place needs some upgrades or revamps or something since like DQ it's been around a while now. Owner just needs to give it...

I have been going here for over a year now and the past two times have been ridiculous. 1st time my experience was almost an hour, for 2 milkshakes. The order taker to awhile to respond and when they did that told me they would be a minute, then when I got my order taken my order didn't come out, I had to do the same process AGAIN with the order taker letting them know my order didn't come out and that I am getting upset. I get my order and it is wrong. I tell them I want a refund which that was a whole 20 minute process in itself. 2nd try after 3 months I then went there for what will be my last time, I went through the drive thru this time thinking they can't forget about me surely. Well they managed to do that by telling me to wait then no response for over 5 minutes. I pull up to the window and they say there headset died, "They didn't tell you that?" All the while her music is blairing, chewing gum, and never once apologized. Normally I wouldn't care about chewing gum or listening to music, but it was just her attitude on handling this mistake she clearly made. Finally get my order in and get my food, but it's left me in a foul mood reminding me about my first experience. I don't think they are changing anytime soon. Don't come here if you are looking for fast and convenient. Things that need to change: Customer Service Speed Accuracy Employee...