Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Worst experience ever... In the store and email from district manager! I had a bad experience. No bread baked. 4 employees...only 1 making sandwiches. No apologies for nothing but flat bread in choices of bread.Got contacted by district manager... no help at all. He was full excuses saying the other 3 were training. Why not use the experience as a training tool? So training people is more important in the back than using them to learn how to make the sandwiches ? They could watch the experience and learn...two birds...training and good customer service. After the line got down...yes there was a line....go back to training...duh... no apologies or explanations either. I went to another location to get my sandwiches and there was a new employee and the nice lady used him and my sandwiches as a training tool. Good customer service and a training tool...imagine that. I will not be returning to the West 18th location. I will be calling corporate on their actions as well as the poor response from their...
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This place has gone way down hill. It used to be great. Now, they are perpetually out of something whether it's some type of meat, some type of cheese, some size of lids, it's always something. The soda fountain always has hand written "out of order" messages on one or more of the drinks. The soda fountain routinely overtops the spill tray and dumps water all over the floor. It happens so often the employees don't notice or care. They just ignor it and keep the wet floor sign out. Years ago I ate here a few times a week. I'm not going back to this location. I'll go down the street and try the next closest one. If you own or manage this...
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An update for todays visit on 7/15/22 Placed an online order and they didn’t even cut the sandwich in half and individually wrapped it, like I specified on my order. I was going to share this sandwich with someone and I don’t even have a knife to cut it. The sauce got all on the wrapper. Overall a messy sandwich that I didn’t want to deal with so I gave it all to the person I was going to share it with. This store continues to disappoint me so I will longer go.
I did not have a pleasant visit today. Messed up order, long wait time even though I went in at 11 AM. New workers move a bit too slow. I’ll try back in...
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