Tapioca House — Restaurant in Houston

is it possible to give a negative???

this used to be my favorite place to go. but never again will I give them my money.

I bought a cup of ginger milk tea. my son handed me the cup, the cup buckled as it was transferred.

All the moron can say is "what do you want me to do about it?" and tried to blame me saying that it was because the cup was hot and I squeezed it. really??? 1st of all, I didn't squeeze the cup!! 2nd of all, as a customer, I should not have to worry about how I hold a cup. you obviously knew there was a problem and it's not the first time it happened. didn't warn me that it would buckle. kept saying the drink is hot. I hope so! I ordered it hot! but not once have any of my hot drinks buckled at any other place I purchased from.

not only did this guy try to put blame on me for the crap of a cup that was used but not one single apology...oh, hold on...he didn't feel he did anything wrong. you are darn lucky that the drink didn't burn me or my son when the cup buckled!

you just lost a loyal customer! and by the way, I will also pass the word on about how bad your customer...

Workers get lazy close to closing time, or are just not friendly. I am a customer coming in to relax. Didn't even get a thank you for buying here. Will not come again. Also, I told them that I couldn't eat dairy, so they offered to change my hot chocolate that had dairy milk in it. Not quite sure if they even changed it for me or just gave me the same cup. Not a lot of options for people who do not eat dairy, one star for the matcha toast being decent enough. Wasn't as good as last time I had it though, and it took a LONG time. Pretty sure I had to wait for 30 minutes or more for some toasted bread...C'mon!... Please work on your customer service here. Just go the Vege buffet next door, more options for desert there. It's too bad bc I really like this place before...but seems like the...

Located in the same plaza as Hokkaido. I've studied here a few times. Although, it's not an ideal place to study because it can crowded as people are coming in but most end up leaving. So, it's not too bad. There's plenty of tables and comfy chairs for a good study session. Just avoid sitting by the door. They have outlet by most tables.

I usually get a mango tea which is pretty okay. However, lately my favorite drink has been their rose milk tea. I love the smell and the bits of roses on the bottom is so sweet. I also tried their popcorn chicken bento box. Their rice is a bit soggy. It comes with green beans, bean sprouts, and an egg. I think I prefer their snacks such as squid balls and plain popcorn chicken. One thing about this place is that their prices are...