The Address — Restaurant in Houston

We arrived around 9:30 to The Address. Valet ranges from $20-$40. There was no cover when we arrived. Upon entry, you see several tables but there's no clear indication where you can or cannot sit and not a hostess or employee to greet you to explain anything if you have questions. Asked a server if tables were reserved, she acted clueless. Asked another server and she explained we could sit at this high top table for now but they would probably make us move at some point. Our server was very sweet. We ordered hookah and food which came out in a timely manner. The venue was not very busy at this point. As the night went on, it begin to get more crowded and you could tell the environment was about to change because security started putting up barricades and the servers started going around putting signs on the tables that said reserved. Someone walked by and left a sign on our table, but did not say anything as to what that meant. At that point would have been the appropriate time for someone to say the table is going to be reserved for another party at whatever time so you will need to make sure you relocate within the next half hour to an available table outside. Some sort of communication to explain, because no one seemed to be for certain if we would actually need to move. All of a sudden, some rude Latina server came up to our table and told us we had to move. She was very nasty about it. We had a hookah and so we asked her who was going to move the hookah and put us someplace else. She rudely replied, I don't know ask the hookah guys. The appropriate thing to do would have been to say, let me ask the hookah guy to move it for you. The whole situation was just extremely rude. Even the gentleman who was waiting to be seated at our table was trying to tell the server that it was cool and to give us a chance to find someplace else to sit. He was very understanding and you could tell the situation made him uncomfortable. We had ordered food, several drinks, and a hookah and so to be kicked out of our table and the way that it was handled was extremely distasteful and unprofessional. The hookah guy ended up coming and moving us outside. We were standing around for a few minutes waiting to locate someplace where he could set the hookah up. I saw several people in the same situation. Why would you let people pay for a hookah just to make them move and be walking around with a huge hookah and nowhere to set it. We did not stay much longer after this because we were just so disgusted by the service. Even when we were leaving, we asked one of the male staff workers if we could exit out of a particular area and he was so rude when he responded. Mind you, I had watched him the entire night playing around with some of the other attendees who looked like they had been there for a while. They were clearly drunk and unruly and even knocked over an entire hookah off of the table. He was having a great time partying with them and picking them up and playing around but when we asked him a simple question he had an attitude when he responded. If you don't have good customer service skills, you should not work in an environment that requires them. We are visiting from Miami. Miami has a crazy nightlife scene. Our clubs are open until 5 AM, so we know what a proper experience should be and this wasn't it. I have no complaints about the food and the DJ was good as well, however none of that substitutes for the subpar service we received. I left a more thorough review on yelp, but due to character limits on Google I had to condense...

The most The Address has to offer is convenient location. The products and services are not worth what people spend here. I have been here on several occasions since they established business and my experiences keep getting worse and worse. Upon my latest visit (I only went to support a birthday event) during brunch hours, as I approached to enter, the doorman sized me up and told me “You can’t come in.” and pulled out a “Dress code” sign and stated that shorts can only be worn with heels. The approach was rather unprofessional, but with out wanting to give the young man a hard time (because I never want to disrupt anyones work day, I try to be as reasonable as possible), I simply recovered a pair of heels from my vehicle. As I entered and found the party that I was with, I look around and see numerous women with shorts & no heels. Go figure! I even watched someone arrive after me with shorts and no heels. After arriving to my section, I waited about 20 minutes for a host/server/ bottle girl to check on our table so that I could order food, but my expectations were too high. So I went to the bar to order a meal. When my buzzer vibrated and indicated my food was ready, the bar tender gave me a HOT PLATE! How do you expect someone to carry a piping hot plate across a club with out any types of caution warnings and huge liabilities? So I instructed him to give me something to be able to carry it with, which he provided a stack of napkins. As I arrived back to my seating area, I attempted to eat. I ordered the lamb slam, which comes with 4 lamb chops, eggs, & potatoes. The lamb chops had absolutely NO seasoning and cooked to a well done temperature, so I may as well have eaten lamb jerky! Also, my food was room temperature and tasted reheated. How did I receive a HOT PLATE with COLD FOOD? So, I immediately returned to the bar and explained to the bartender that I ordered from what my issue was. The overgrown man rolled his eyes, tried to snatch my plate from me, through it in the trash and gave me another buzzer. Yet again, another unprofessional experience within the same visit. When my food was ready AGAIN, it still was not worthy of the asking price. Quality of food was not top tier; eggs reminded me of public school kitchen eggs, potatoes were great value (Walmart brand) equivalent, and lamb chops were over cooked and under seasoned. My group spent at least $2K as a whole and attentiveness from staff was very scarce. We received more service from the hookah guys than anyone else. I do not look forward to spending another dime in this establishment after being completely disrespected by the Korean bartender who attempted to snatch my plate. The selective dress code enforcement is unnecessarily inconsistent. The customer service is poor and deserves to be addressed and improved before careless staff runs this place into the ground and profit gains...

My review today is to talk about my experience at the address for my Birthday celebration on June 5th. To begin, there was no availability inside, so I settled for outside where I was able to reserved a high top table because all the sections on the outskirts was booked as well. As we walked outside to the reserved table there were people sitting at our RESERVED table eating. It was very awkward having to watch the host tell them to move which ended up us arriving to a empty undressed dirty table. This table was reserved for a certain time so I expected to arrive to my table dressed with ice, water, glasses and chasers just how they do the inside but that was not the case. Maybe If they did dressed the table no one would of been sitting there eating as we arrive.This was an awful first impression.

After waiting for a while, we went and call a server because we was sitting at a empty table for about 20 mins and wanted atleast water because it was hot outside. It took our actual server about 25-30 mins before she checked in with us. So the awesome server Dani apologize and told us that the other girl is our server. After serving us and paying the balance. They quickly brought the bottles out without dressing the table with chasers and champagne glasses which was very backwards to me because we had drinks but couldn't drink them because we had to wait a while until they brought the chasers and glasses 😫In addition to that, they also brought the food we order without utensils to eat 🥴 Both examples was so frustrating and unorganized because it messed up the whole vibe and flow of everything because after receiving the bottles and food we was just sitting there waiting. Additionally, the server was about to open my champagne bottle on the opposite side of the table from where I was 😑. I quickly walked over to her then she asked me if I wanted her to pop it or if I wanted to do it. I said I would like to do it and did it but still had no glasses to drink out of 😓. This whole experience was a little disappointing as I was expecting better service. Lastly, although I would say it's none of the servers or business fault at hand, whiles the girls was bringing out the bottles, one of the sparklers did a mini explosion where the worker start ducking and all the attention was on her. That messed up the WHOLE vibe and made me feel as thou it was a waste of money & was not worth it at all because I didn't even get to enjoy the moment because one of the sparklers decided to explode! 🙄I sincerely wanted to ask/say REDO but came there for a good time not a long time. I know that probably just would of bin a lot of up and down and possibly just ruin my whole birthday celebration. I normally don't write reviews but I...