Subway — Restaurant in Hubbard Township

Terrible customer service!!! Kayla, who looks like she isn't a day over 12 years old, shouldn't be making sandwiches or speaking directly to customers. "Yup" is never a correct response in customer service. "What do you want" also isn't the correct way to take someone's order. Rolling her eyes, sighing loudly when I say "the works" to her question of "what do you want on this?" is unprofessional and flat out rude. No "please" or "thank you" when I checked out either. It was "Ten fourth seven" with her hand out.... How about training your staff to be polite, actually asks for an order and use a thing called customer service. I will never eat at this subway again. In fact, corporate is probably going to hear about how horrible she was. As a manager of a team, in a customer service related field, I would have fired her on the spot. And I won't even mention the fruit flies, the other girl sweeping the floor 3 feet from where my sandwich was being made..... Or the toilet seat that was...

Did not have a good experience here. Literally left this subway to go to another... The girl felt like feeding her friend at one of the tables was more important that the customers in line. Other girl was not very kind and told us because they were closing an hour early she was unable to make certain meals. Sandwich was requested that the cheese be melted only to get the whole sub burnt.

Update: 7/18/24 Attempted to go back to this location. Ended up leaving again because cleanliness was lacking. No hair nets, touching hair, went from sweeping dirt to making sandwiches. Was advised we had at least a 15 minute wait behind mobile orders. Elderly lady in front of us needed help deciding what she wanted and staff was extremely rude. The entire staff needs retrained...

This location is garbage. They have screwed up my order 3 times now. Bmt, with stale crumbled bread, missing the ham as well. Another sandwich on this order a Philly we added bacon with mayonnaise, no bacon on it no mayo either. I go back to the store and the girls giggle when I tell them they left the ham off my sandwich, and forgot the bacon on the other, she actually asks me “do you want me to heat the bacon?” I looked her like she was insane. Does the health department know these kids have no clue that you don’t serve cold bacon? Of course there’s no customer service to call this location...