Aroma Joe's — Restaurant in Hudson

I’ve ordered from Aroma Joe’s through DoorDash a lot, and every single time from this location specifically, they mess something up. It’s beyond frustrating at this point.

I’ve had items completely missing—like a glazed donut I ordered twice and never got either time—the store never gives a refund or even tries to fix it. One time I got a flat and watered down rush, and today I ordered two plain bagels, received two asiago bagels instead. They also ALWAYS put the butter in the bagel bag (I get it toasted) so everything is melted by the time I get it.

This time I called the store and the worker stated they sent me the plain bagels… nope. You did not.

She said I could also come through the drive thru and she could “refund” me for it… like seriously? What about all the other things I ordered that I never received either? I can’t eat the bagels I got due to a health issue so I guess it was a huge waste of money.

I’ve given them so many chances, but it’s always the same mistakes. It feels like they just don’t care about their customers or the quality of their food and I swear they do it on purpose. I’m so tired of wasting my money on this place, I’m done ordering from them. I used to like Aroma Joes but it’s a shame I have to stop supporting them.

Pictured: an asiago bagel, NOT...

1 star for my significant other for getting me hooked on aroma joes, 5 stars for this aroma joes. The drinks are always made how we like them and the few times we get food in the morning it’s always been hot and good! I specifically want to give a shout out to your barista Grace on Saturday morning this past weekend. It was 6:30 ish in the morning on a day that we both knew was going to be taxing and awful, filled with sadness still bleeding over from the week before, but when we got our drinks and food we opened up our bag to something completely unexpected. Such a warm heartfelt note that over the next 500 miles we drove on Saturday, we couldn’t stop talking about it. It now lives in my car right next to the picture of my partner and our pup cup obsessed pooch. Grace, thank you for the kind words, you had no idea what you single handedly did to help lift our spirits even...

I had a fantastic experience at the drive-thru! From start to finish, everything was quick, efficient, and stress-free. An employee, Avery, greeted me with a warm smile through the window and got my order just right the first time. I barely had to wait, and my food (or order) was hot, fresh, and exactly as requested. What really stood out was how friendly and professional he seemed. Even during what seemed like a busy time, he stayed upbeat and made the whole interaction feel personal. This location clearly values customer service, and it shows. I’ll definitely be back and would recommend this spot to anyone looking for a reliable and pleasant...