Cold Stone Creamery — Restaurant in Hudson

I just left and I have to say I've never experienced such terrible customer service here. There were four girls working. One of which seemed to be doing something and the other three who stood around talking. Then by the time they took my order all four of them kept pausing because they were trying to put together a trade order for the bubble tea place next door. That and just simply gossiping with each other. The girl from the tea place came in behind me and asked if they wanted to trade and they stopped what they were doing with my order and went to take hers and then come up with their own while standing there with my ice cream sitting on the slab. This continued even during checkout as they're typing the two things up and stopping to talk to each other. I get that they're teenagers. I do. But do your job. That was ridiculous. I actually was at the point where I was wondering if my ice cream was melting. I got a quart and a medium single serve and I waited to order the medium single serve because they were taking so long I thought that would truly melt before the quart. They had no problem reminding me to tip though. If my kid works like this she...

1/5 Stars – Cold Stone Creamery, Hudson, OH I’m beyond disappointed with Cold Stone Creamery (48 Park Ln, Hudson, OH) after a terrible experience for my daughter’s 7th birthday on August 22, 2025. I drove 45 minutes to pick up a birthday cake I’d ordered well in advance, confirmed to be ready today, only to be told it wasn’t decorated and would take another hour and a half. This was unacceptable, as it forced me to scramble for other arrangements and nearly made me late to pick up my daughter on her special day. The general manager’s offer of just a 25% discount for their mistake felt insulting and did nothing to fix the situation. The assistant manager, Gabriel, was a saving grace, showing genuine care and even offering to pay for the cake himself, which I couldn’t accept. While Gabriel’s kindness stood out, the GM’s lack of accountability ruined a crucial moment. I won’t return and urge others to avoid this location for...

Staff was overly rude and inattentive.There was bare minimum greetings the employees were in a full blown conversation while we stood there and waited and waited I had to interrupt them with an “excuse me “ and the guy gave me the dirtiest look and said “what” very nasty!! I gave him a few words of advice in regards to how you speak to people. I finally placed an order with the other girl but the guy decided he’ll go in the back and make our order I politely walked out and went elsewhere I wouldn’t trust him to make a thing for me if you’re not in my view. Like you seriously think i’d trust you to make something for me when you were flat out rude and nasty! And I filed a complaint...