Wally's Pizza — Restaurant in Hudson

Long review but a must read : I've been coming to this place for about 13 years, the food's always been pretty good but the pizza's been mediocre, but I went the other day and my wife got chicken broccoli Alfredo which comes with the side salad for about $15, the side salad has cucumber peppers and tomatoes, my wife does not like tomatoes and peppers so I said just lettuce and cucumber will be fine, and I got a chicken cutlet sub extra pickles, I went to pick it up and pay and I noticed the girl behind the counter was punching in the food very fast, as usual, but I noticed two one dollar charges, so I asked what the $2 charges were, she looked nervous for a second (like she was caught) and she explained the owner wanted to charge for the salad and the extra pickles, which I wasn't informed ahead of time that those would be xrra charges, but I let it go, (EVEN THOUGH THE FOOD IS VERY EXPENSIVE ANYWAYS AND THE PRICES KEEP GOING UP CONSTANTLY THERE) I got home opened up the salad and it was a little bit of lettuce with two thin cucumbers, so they charged me a dollar to not put items on the salad. Makes no sense, I open my sub and there was like six thin little pickles on there, so I called and talked to the owner, he could care less, we talked for a few minutes debating it which I told him I was in the business and I know about food cost, so he told me well then I should know that paying for extra doesn't mean how much I'm going to get extra, which I proceed to say so if u put one slice of pickle on there then I'm paying a dollar for it, I informed him that I've been going there for 13 years and some weeks three times a week, he could care less! when he decided to ask the the person who made the sub how many pickles they put in it, which is pathetic, that's when I said it's okay I'm not going to go there anymore, and he was totally fine with it, who knows how long they've been charging me extra and other people in the area, VERY SHADY PRACTICE!, if you're in the Hudson NH area try Royal Pizza and seafood, they're honest and the food is really good, and cheaper, you'll never go back to Wally's again, I know...

My fiance has lived in hudson around the corner from wallys Pizza for over 20 years. We order from them all the time. Last night we ordered a large pizza along with a chicken Ceasar salad. Which BOTH had hair in it. They were closed last night when we noticed the pizza had hair on it. I went to go eat my salad for lunch today and noticed that had hair on it as well. We have NEVER complained about anything in the past. My fiance called today and explained the situation and also mentioned how much we order from them atleast once a week. Wally himself said there was NOTHING he can do for us because we didn't call last night and bring the food back to him to PROVE there was hair in/on it. For people who give him business weekly for a family of 5 and also all of our friends and family who have ordered i am so surprised that this was his response. He knows our family and even his workers who deliver to us says thank you for keeping our business going. Thanks for ordering from us again and this is how he thanks his loyal customers. Who have given his business thousands of dollars. Very very unprofessional. My family has owned a restaurant and we NEVER treated any of our customers that way! I would NOT RECOMMEND WALLYS TO...

I've loved Wally's for 20 years, but lately they're starting to get orders wrong more and more often and it doesn't seem like they're at all interested in making things right. I ordered chicken tenders, they gave me chicken wings instead, but I didn't realize that until I got home. I had my kids try them to see if they would eat them instead but they don't like them. I tried to call to see if they would fix my order but because I wasn't paying attention when she rattled off the order to me, and because we bit a piece of chicken, apparently I'm stuck with wings my kids won't eat unless I'm willing to pay for a new order of tenders which is completely ridiculous. They can't reuse the wings even if I brought them back so why not just fix it?!

What kind of restaurant won't make an order right, especially when the customer is willing to drive all the way back just to pick it up!? I'm extremely disappointed, this is incredibly bad customer service. There's such a bad taste in my mouth that Wally's might be losing a 20 year customer who orders food weekly over a 7...